Customers

O’Shea defends Centrica’s forced PPM procedures

Soaring energy costs lead business customers to PPMs

Best behaviour: getting to grips with behavioural science

Social energy tariff could cost up to £9.4bn each year

Bulb customer platform to be offered to other retailers  

Plans to more than double number of inland bathing sites

Ofwat: Innovative charging needed to tackle water poverty

Using data to protect the most vulnerable

Industry chiefs back direct bill support

Social energy tariff needed by April 2024

Eon seeks to fill 1,300 roles in major recruitment drive

EDF MD: Competition is not in the interest of consumers

Reversing Bulb sale ‘could be chaotic’

Most water companies to fall short of consumption targets

Views sought to protect SMEs from poor supplier behaviours

Evolving the Warm Home Discount scheme

South West bonuses under fire from MPs

South West Water's environmental performance came under fire as MPs questioned why the company pays bonuses and called for tighter regulation of its governance. MPs from across the south west raised concerns of constituents, which had been angered by political point scoring around sewage discharges leading to one MP having faeces being posted through their door.

Claims of unlawful Bulb sale ‘without merit’, court hears

Michael Lewis to step down as Eon UK CEO

Centrica faced ‘discrimination’ in Bulb pursuit