Customers

Editor's Picks

Can DSOs put the customer first?

Can DSOs put the customer first?

SSEN’s advisory board chair is challenging DSOs to rethink how close they are to customers, as we round up our recent series of reports produced with the network on the future of the operator.

1 year ago

‘Why is Boris Johnson on the PSR?’

1 year ago

Smart meter installations fall to lowest level in years

1 year ago

Trust in water sector hits all-time low

1 year ago

Local energy plans must be funded to ensure a just transition

1 year ago

Latest

Unspent boiler upgrade money will be lost, minister admits

The energy minister has admitted that underspends on the £150 million budget this year for the Boiler Upgrade Scheme (BUS) will be lost and cannot be carried over. The latest figures from Ofgem show the total value of BUS vouchers issued by the end of January was just under £50 million - with only two months remaining for the first phase of the initiative. 

3 years ago

Centrica posts £3.3bn profit

3 years ago

Switching surge predicted for second half of 2023

3 years ago

Water company performance sparks C-Mex overhaul

3 years ago

Ofgem chief warns PPM ban could increase energy bills

3 years ago

One in five admit flushing wet wipes

3 years ago

‘Unethical’ to let PPM customers rack up debt

3 years ago

‘Energy suppliers need to stop hiding behind call centres’

3 years ago

‘Student loan’ scheme could boost investment case for EVs

3 years ago

Switching hits ‘new normal’ after 73% decline in 2022

3 years ago

UKPN: It’s not about power, it’s about impact

3 years ago

Ofgem told to set up PPM customer reporting channel

3 years ago

Suppliers deliver £8.5bn in savings through ECO3

3 years ago

Government faces legal action over fuel poverty target

3 years ago

Suppliers lagging on non-domestic smart meter rollout

3 years ago

Suppliers’ court agents ‘may have committed perjury’

3 years ago

NAO warns of fraud and error risk on business bills support

3 years ago

What’s wrong with Ofgem?

3 years ago

Energy customers turning to gambling to pay bills

3 years ago

Courts ordered to stop processing PPM warrants

3 years ago

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