Customers

Editor's Picks

Can DSOs put the customer first?

Can DSOs put the customer first?

SSEN’s advisory board chair is challenging DSOs to rethink how close they are to customers, as we round up our recent series of reports produced with the network on the future of the operator.

1 year ago

‘Why is Boris Johnson on the PSR?’

1 year ago

Smart meter installations fall to lowest level in years

1 year ago

Trust in water sector hits all-time low

1 year ago

Local energy plans must be funded to ensure a just transition

1 year ago

Latest

Weekend press round-up: Energy groups told to submit support plans for PPM victims

Our latest review of sector coverage in national media includes further fallout from the scandal over forced prepayment meter installations by contractors employed by British Gas. Meanwhile, there is speculation about the next steps for energy bills support and potential bidders in the upcoming Capacity Market auction.

3 years ago

Ofgem direct debit clampdown finds 99.6% set correctly

3 years ago

Bristol merger with South West completes

3 years ago

A dark day for energy

The explosive accusations about the behaviour of British Gas contractors and Ofgem’s damning review of customer service standards across the retail sector, contrasted with Shell’s admission of eye-watering profits, made for a dismal day for energy. Utility Week editor James Wallin discusses what this means for the industry’s long-term reputation, the debate over prepayment (PPM) meter customers and the role of regulation.

3 years ago

Bevan: Budget cuts limit enforcement

3 years ago

Suppliers pause forced PPM installs following British Gas scandal

3 years ago

Eon warned over ‘severe deterioration’ in call wait times

3 years ago

O’Shea expresses ‘horror’ at PPM revelations

3 years ago

Ofgem caution over extending business customers remit

3 years ago

Water bills rise below inflation

Water bills are set to rise in April by the single biggest jump since 2005 but companies have kept the increases below inflation. Ofwat has praised the support extended to struggling householders but urged the sector to "double down" on efforts to help more billpayers facing hardship.

3 years ago

Octopus chief: ‘We could have made a profit’

3 years ago

Shell offers prizes to tempt customers to reduce demand

3 years ago

Brearley rejects industry bid to shift blame over PPMs

3 years ago

Commercial model for rapid EV chargers is ‘struggling’

3 years ago

Retailers frustrated with Shapps’ failure to engage

3 years ago

Coffey has dealt ‘body blow to social tariffs’

3 years ago

Utilities sectors leading the way in supporting vulnerable customers

3 years ago

Smart PPM disconnections up one third following price cap hike

The number of smart pre-payment meter automatically disconnected by their supplier shot up by a nearly a third between the first and third quarters of last year, the energy minister has admitted.

3 years ago

Has energy retail become uninvestible?

3 years ago

Task force needed to accelerate social tariff design

3 years ago

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