Customers

Editor's Picks

Can DSOs put the customer first?

Can DSOs put the customer first?

SSEN’s advisory board chair is challenging DSOs to rethink how close they are to customers, as we round up our recent series of reports produced with the network on the future of the operator.

6 months ago

‘Why is Boris Johnson on the PSR?’

6 months ago

Smart meter installations fall to lowest level in years

6 months ago

Trust in water sector hits all-time low

6 months ago

Local energy plans must be funded to ensure a just transition

6 months ago

Latest

Consumers want flexibility watchdog

2 years ago

What role can ChatGPT play in net zero?

2 years ago

Minister admits bills support will be delayed

2 years ago

Water companies urged to provide more help to struggling customers

2 years ago

Questions raised over Ofgem’s legal powers to ban forced PPM installs  

2 years ago

Ofwat: PR24 could see three-fold investment boost

2 years ago

Preparing for PR24 and beyond: Customer engagement

Date: 13/02/2023 11:00 am

Ofwat kicks off 2023 innovation challenge

2 years ago

Millions of smart meters risk going dumb during 3G switchoff

2 years ago

Satisfaction with utilities slips to 8-year low

2 years ago

Suppliers blast government over EBSS ‘name and shame’

2 years ago

Ones to watch in water innovation

2 years ago

Scottish Power ranked Which? worst supplier

2 years ago

Demanding change: Is DFS a game-changer or gimmick?

2 years ago

Sector needs a ‘grown-up conversation’ about PPMs

2 years ago

Extent of fuel poverty causing ‘unprecedented capacity challenges’

2 years ago

Failure to recycle energy bill support savings would be devasting

2 years ago

Suppliers respond to PPM pressure

2 years ago

BEIS and Ofgem aim to ‘kickstart’ smart charging market

2 years ago

British Gas launches lowest price pledge for heat pumps

2 years ago

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