Customers

‘Boiler challenge’ sees households save £18m on energy bills

Octopus CEO: Sector facing an epoch-defining moment

What will 2023 bring for the contentious utilities industry?

Lewis: ‘Free bet’ on retail market has to end

Using AI to manage health and safety

One third of old-style PPM discount vouchers still unredeemed

Concern has been raised that customers on pre-payment meters (PPM) are not redeeming energy bills discount vouchers. A group of charities has urged suppliers to publish monthly voucher redemption rates for traditional PPM customers and called for an urgent investigation into why redemption rates have been low so far.

Ignorance breeding discontent towards water firms, poll shows

Networks need to stay in the background – and keep saying yes

Downward trend on switching ‘has stabilised’

Stop the Drop: Empowering customers to save water

Ofwat raises non-household price cap

Utilita customers transfer £2m in credit balances  

Shapps keeping ‘close eye’ on forced PPM switches

ESO reports 800MWh demand reduction from winter pilots

PR24: A challenging approach in challenging times

Are you doing everything you can to help your most vulnerable customers?

Utilita pays out £830k following Ofgem investigation

What will the energy networks of the future look like?

The time for talk on vulnerability is over

Octopus customers receive £1m in flexibility payments