Customers

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Can DSOs put the customer first?

Can DSOs put the customer first?

SSEN’s advisory board chair is challenging DSOs to rethink how close they are to customers, as we round up our recent series of reports produced with the network on the future of the operator.

1 year ago

‘Why is Boris Johnson on the PSR?’

1 year ago

Smart meter installations fall to lowest level in years

1 year ago

Trust in water sector hits all-time low

1 year ago

Local energy plans must be funded to ensure a just transition

1 year ago

Latest

Three grand challenges for the energy market

3 years ago

Charity warns of ‘unsafe’ PPM installations in disabled households

3 years ago

Ministers backtrack on energy advice campaign

3 years ago

AI software uses smart meter data to identify vulnerable households

3 years ago

ESC scales up warm homes prescription pilot

3 years ago

Suppliers hit back over ‘incomplete’ Ofgem review

3 years ago

Retailers ordered to improve treatment of vulnerable customers

3 years ago

Brearley: We cannot rely on switching to drive improvements

3 years ago

EDF MD: Liquidity is the looming challenge for the energy sector

3 years ago

Business suppliers warned over ‘excessive’ charges

3 years ago

Court orders failed suppliers to hand over RO payments to Ofgem

3 years ago

Providing support to vulnerable consumers as the cost-of-living crisis worsens

3 years ago

Tackling the trilemma: The experts make their case

3 years ago

Cox: Could water licences be under threat?

3 years ago

Black urges water bosses to talk openly about sewage discharges

3 years ago

Anglian announces £135m support package for struggling customers

3 years ago

CCW boss: Pitting poverty against progress is a false choice

3 years ago

Suppliers given extra year to replace smart meters

3 years ago

RO methodology fuelling mutualisation risk, says EDF MD

3 years ago

Ofgem approves ESO’s demand flexibility service

3 years ago

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