Customers

Editor's Picks

Can DSOs put the customer first?

Can DSOs put the customer first?

SSEN’s advisory board chair is challenging DSOs to rethink how close they are to customers, as we round up our recent series of reports produced with the network on the future of the operator.

1 year ago

‘Why is Boris Johnson on the PSR?’

1 year ago

Smart meter installations fall to lowest level in years

1 year ago

Trust in water sector hits all-time low

1 year ago

Local energy plans must be funded to ensure a just transition

1 year ago

Latest

Heat off to help out

3 years ago

Ovo launches flat-rate flexibility trial

3 years ago

UK passes one million EV milestone

3 years ago

Water firms to pay £150m after ‘falling short’ on ODIs

3 years ago

Wessex chair warns of ‘perverse consequences’ of PR24 framework

3 years ago

Half Hourly Settlement: The regulatory revolution industry is impatient for

With rising energy bills, government-backed initiatives to relieve energy costs and the Labour-proposed national energy generator, the strategic direction of the UK energy market is under increased scrutiny and speculation. Could market-wide half hourly settlement be the revolutionary change that will catapult the industry into the future?

3 years ago

Energy bill strike called off after failing to gain support

3 years ago

Energy crisis having ‘disproportional impact’ on heat network customers

3 years ago

Over 200,000 customers could be forced onto PPMs this winter

3 years ago

Energy retailers brace for ‘Meter Reading Day’

3 years ago

Switching hits 20-year low

3 years ago

Government heat pump scheme branded ‘exclusive offer’

3 years ago

Ofgem warns suppliers over failed RO payments

3 years ago

Soaring energy prices add millions to UU’s operating costs

3 years ago

Government has ‘no plan for decarbonising homes’

3 years ago

Ofgem demands action on ‘poor’ debt recovery experiences

3 years ago

Ofgem: Suppliers have ‘non-existent’ affordability policies

3 years ago

Local authorities key to unlocking engagement with energy transition

3 years ago

Why Cadent is training field teams to ‘see’ customer vulnerability

3 years ago

Wastewater complaints jump by a quarter

3 years ago

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