Customers

Utilities still failing to proactively identify vulnerability

Scottish Power ordered to improve debt repayment practices

South Staffs only water company to raise C-Mex score

Octopus Energy doubles solar export payments

Customer service is all the more important as the cost of living crisis bites

Gamble on energy bills support was risky but unavoidable

The government’s unprecedented intervention on energy bills was clearly necessary but also raises questions about whether future state handouts will now be unavoidable. As experts tell David Blackman, there is also concern about the lack of clarity on everything from costs, the impact on business customers and the knock-on effects on wider net-zero targets.

BEIS confirms price freeze arrangements for fixed tariffs

Forced installation of PPMs ‘puts lives at risk’

Data sharing should be at heart of single social tariff

Billing and payments: Are you doing enough to support your customers?

Lickorish: Energy guarantee welcome news for PPM customers

If you want to help vulnerable customers, you first need to know who they are

Fracking plans ‘more to do with ideology than true economics’

Energy efficiency ‘notably absent’ from support package

Sector must double its efforts to protect vulnerable customers

Truss confirms price cap freeze

Net zero demands ‘fundamental reshaping’ of energy retail

Octopus launches ‘street-by-street’ energy saving campaign

Energy sector needs some retail therapy

Cox calls for more ‘granular’ water regulation