Customers

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Can DSOs put the customer first?

Can DSOs put the customer first?

SSEN’s advisory board chair is challenging DSOs to rethink how close they are to customers, as we round up our recent series of reports produced with the network on the future of the operator.

1 year ago

‘Why is Boris Johnson on the PSR?’

1 year ago

Smart meter installations fall to lowest level in years

1 year ago

Trust in water sector hits all-time low

1 year ago

Local energy plans must be funded to ensure a just transition

1 year ago

Latest

Octopus adds third wind turbine to Fan Club

3 years ago

Cybersecurity: Can you trust utilities with your data?

3 years ago

Open letter to Tory leader hopefuls: Retailers are ready to act – when will you?

3 years ago

Thames adds more than 4,000 disabled customers to PSR

3 years ago

Hosepipe bans represent a missed opportunity

3 years ago

Ofgem confirms move to quarterly price cap

3 years ago

NEA already seeing winter demand levels for services

3 years ago

Ofwat moves to block dividends to ensure financial resilience

3 years ago

Public trust in water companies hits 11-year low

3 years ago

Billing and payments: How well do you know your customers?

3 years ago

Centrica reinstates dividend as profits increase fivefold

3 years ago

Electricity switching remained heavily subdued in June

3 years ago

Water efficiency: Saving water, money and the environment

3 years ago

Low-carbon tech ‘could cut energy bills by £2k per year’

3 years ago

ESO increases electricity demand forecast across future scenarios

3 years ago

Anderson: Price cap only offers protection from reality

3 years ago

CCW: Largest water retailer skewing complaint handling improvement

3 years ago

How to convince consumers about community energy

3 years ago

Retailers agree collaboration on tool to signpost support

3 years ago

Water companies to compete for extra net zero funding

3 years ago

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