Customers

Editor's Picks

Can DSOs put the customer first?

Can DSOs put the customer first?

SSEN’s advisory board chair is challenging DSOs to rethink how close they are to customers, as we round up our recent series of reports produced with the network on the future of the operator.

6 months ago

‘Why is Boris Johnson on the PSR?’

6 months ago

Smart meter installations fall to lowest level in years

6 months ago

Trust in water sector hits all-time low

6 months ago

Local energy plans must be funded to ensure a just transition

6 months ago

Latest

Ofgem invokes ‘fit and proper’ rules to remove company director

2 years ago

Octopus launches ‘all-you-need’ EV package  

2 years ago

Is C-MeX fit for purpose?

2 years ago

UKPN named nation’s top company for customer service

2 years ago

Utilita accuses Citizens Advice of misrepresenting complaints performance

2 years ago

Average call wait times for energy customers rise by 75%

2 years ago

Northumbrian to streamline end-of-life account administration

2 years ago

Who will bear the brunt of credit balance crackdown?

2 years ago

Transforming infrastructure is the key to the energy transition

2 years ago

Scammers using green home schemes to target consumers

2 years ago

Yorkshire unveils support package for struggling billpayers

2 years ago

Ring-fencing proposals are a ‘positive’ for Centrica

2 years ago

How a data-driven approach can turbo-charge customer service

2 years ago

Price cap predicted to rise to £3,000

2 years ago

The cost-of-living crisis can unlock customer engagement  

2 years ago

Ofgem: Suppliers still using customers as ‘interest-free credit cards’

2 years ago

Rushing Storm Arwen remedies may ‘miss a trick’

2 years ago

Time to tackle vulnerability differently

2 years ago

Storm Arwen has highlighted risk of shutting down PSTN

2 years ago

Centrica and Equinor strike major gas supply deal

2 years ago

Load More