Customers

‘Huge gap’ in the market for heat pump loans

Anglian Water unveils large-scale wetlands programme

Reform like a Formula-1 Racing Team

SPEN and Octopus trial results in 20MWh demand shift

Welsh government pledges £4m for fuel voucher scheme

Storm Arwen: Consumers criticise DNO communication

Government and Ofgem issue final reports on Storm Arwen

Cox hints at PR24 fast-track reform

Jonson Cox: Putting my head above the parapet

Government must invest in an exit strategy from bills support

Energy efficiency – overcoming government apathy

Supplier banned from taking on new customers

From rebates to real reform: The case for an Energy Reset

We must listen to customers’ emotions as well as their words

Unlocking proactive customer service

Utilities’ support for vulnerable customers is ‘far behind’ other sectors

Water retailers see improved performance scores

UU unveils £280m of support for struggling households

United Utilities has unveiled a package of financial support for struggling households worth £280 million to enable the company to assist more than 200,000 customers. The measures were announced alongside the company's full-year results, which included a commitment to £400 million of additional investment.

Better understanding of vulnerability enhancing ‘digital empathy’

EDF moots common standards for customer service staff