Customers

Change at the top for UU and ENW

Utilita plots expansion of Energy Hubs

It’s time to fix the energy crisis before it’s too late

April price cap saw 50% increase in PCW activity  

Octopus launches ‘dating agency’ to spur windfarm development

Citizens Advice calls for energy advice funding to be pooled

Ofgem records 16% increase in FIT scheme failings

Time for retailers to step back from the smart meter rollout?

Cox: Inflation will ‘flatter returns’ and damage sector legitimacy

As inflation rises it will “flatter shareholder returns” and “in turn question the legitimacy of the sector”, Jonson Cox has warned water companies, as he suggested shareholder returns could grow by 65% over the next three years. The outgoing chair of Ofwat warned that: "We talk about citizen science but I’m sure we will have citizen finance too.”

Ofgem pledges action on ‘moral hazard’ of energy retail

Public see sewage as biggest cause of river pollution

Affordability, resilience and fairness key for billpayers at PR24

‘Now is the time’ for mass heat pump market

Energy customer service ratings worst in five years

Customer satisfaction high but trust low in water sector

Ofwat demands water efficiency progress

EVs account for third of all new car registrations in March

Diversity: What’s stopping us?

Returning to the field: The role of face-to-face engagement in an uncertain world

Field sales in Great Britain’s energy market were largely suspended a decade ago following mis-selling scandals but does it still have a valuable role to play? This webinar will explore how retailers can deploy a more positive and progressive approach to face-to-face engagement that acts as a catalyst for growth in an uncertain world.

British Gas makes first installation under Boiler Upgrade Scheme