Customers

Pilot sees NHS issue warm home prescriptions

Expert view: Supporting Customers in the Cost of Living Crisis

Public support for renewables steady despite rising bills

Websites crash as energy industry becomes ‘like Ticketmaster’

Red-letter day spells disaster for the poorest households

Defra demands 80% CSO cut by 2050

Financial innovation framework needed for energy efficiency

Wessex calls for regulatory reform to meet strategic outcomes

Thermal storage trade association launches

Dispute resolution for microbusinesses introduced

One in four SVT customers in the dark about price increases  

Energy efficiency installs double compared to pre-pandemic

Offshore wind pipeline now stands at 86GW

The evolution of water customer engagement

Ofwat awards £5.2m to innovation winners

Ofwat has named 13 projects that will be awarded a share of £5.2 million from its innovation fund for the second year of its Water Breakthrough Challenge. The projects will receive between £155,000 and £760,000 each to develop collaborative cross-sector innovations that improve water quality, reduce pollution and raise customer service levels as part of the competition's Catalyst Stream.

Helm: Long-term price cap would bring market stability

Households on ‘collision course’ with cost of living crisis

MHHS process faces delays following concerns from suppliers

October price hike expected to leave 14.5m unable to pay bills

The Digital Future of Renewables