Customers

Call for mandatory smart meters in rented properties

Ofgem to shorten price cap notice period

Thames adds regional focus to turnaround plans

One year into its eight-year turnaround plan, Thames Water has set out plans to bring customer contact centres back to the UK and in-house to improve the service it offers to billpayers. It also creating two regional operational management hubs - one for London and one for the Thames Valley and Homes Counties - which can respond more speedily and flexibly to regional issues.

Ofgem approves third-party financing for SoLR costs

‘Belt and braces’ switching service prepares to launch

Ofgem to issue market-wide derogation for retention tariffs

Cross-industry consortium needed to make flexible grid

British Gas ranked as worst supplier of last resort

British Gas completes first heat pump installation

Half of all energy meters are smart

Ukraine crisis could push 2m households into fuel poverty

Water retail: Looking beyond the friction points

Water retailers speak to Utility Week about what Defra's strategic policy statement to Ofwat means for the non-household sector. Emphasising the environment and using competition to drive the market are the right calls, retailers say, but the devil will be in the detail

Energy suppliers ‘must up their game’ on customer service

Ombudsman says smart meter complaints are on the rise

Ofwat calls for detailed river health action plans

Concerns raised over legal challenge on supplier failures

Is it already too late for PR24?

Ovo appoints new retail chief executive

PR24: Shaping and preparing for the price control

Weekend press: Energy firms ‘chasing customers to pay more than they can afford’

In our latest round-up of stories from the national press, concerns are raised about energy companies adopting “increasingly aggressive" debt collection practices, foreign secretary Liz Truss says she backs energy sanctions against Russia and Thames Water will reward home developers if they commit to reducing water use in their properties.