Customers

Editor's Picks

Can DSOs put the customer first?

Can DSOs put the customer first?

SSEN’s advisory board chair is challenging DSOs to rethink how close they are to customers, as we round up our recent series of reports produced with the network on the future of the operator.

1 year ago

‘Why is Boris Johnson on the PSR?’

1 year ago

Smart meter installations fall to lowest level in years

1 year ago

Trust in water sector hits all-time low

1 year ago

Local energy plans must be funded to ensure a just transition

1 year ago

Latest

Call for mandatory smart meters in rented properties

3 years ago

Ofgem to shorten price cap notice period

3 years ago

Thames adds regional focus to turnaround plans

One year into its eight-year turnaround plan, Thames Water has set out plans to bring customer contact centres back to the UK and in-house to improve the service it offers to billpayers. It also creating two regional operational management hubs - one for London and one for the Thames Valley and Homes Counties - which can respond more speedily and flexibly to regional issues.

3 years ago

Ofgem approves third-party financing for SoLR costs

3 years ago

‘Belt and braces’ switching service prepares to launch

3 years ago

Ofgem to issue market-wide derogation for retention tariffs

4 years ago

Cross-industry consortium needed to make flexible grid

4 years ago

British Gas ranked as worst supplier of last resort

4 years ago

British Gas completes first heat pump installation

4 years ago

Half of all energy meters are smart

4 years ago

Ukraine crisis could push 2m households into fuel poverty

4 years ago

Water retail: Looking beyond the friction points

Water retailers speak to Utility Week about what Defra's strategic policy statement to Ofwat means for the non-household sector. Emphasising the environment and using competition to drive the market are the right calls, retailers say, but the devil will be in the detail

4 years ago

Energy suppliers ‘must up their game’ on customer service

4 years ago

Ombudsman says smart meter complaints are on the rise

4 years ago

Ofwat calls for detailed river health action plans

4 years ago

Concerns raised over legal challenge on supplier failures

4 years ago

Is it already too late for PR24?

4 years ago

Ovo appoints new retail chief executive

4 years ago

PR24: Shaping and preparing for the price control

4 years ago

Weekend press: Energy firms ‘chasing customers to pay more than they can afford’

In our latest round-up of stories from the national press, concerns are raised about energy companies adopting “increasingly aggressive" debt collection practices, foreign secretary Liz Truss says she backs energy sanctions against Russia and Thames Water will reward home developers if they commit to reducing water use in their properties.

4 years ago

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