Customers

Centrica profits double as British Gas picks up 700,000 customers

The price isn’t right for the future of switching

Kwarteng: Networks have learnt lessons of Arwen

Membership opens for ‘world’s largest’ consumer-owned wind farm

Ofwat: Bonuses should be tied to environmental performance

Ofgem appoints SoLR for Whoop Energy and Xcel Power

Switching is no longer Ofgem’s ‘holy grail’

Networks should consider sharing call staff during crises

Suppliers ordered to offer all new tariffs to existing customers

Quarterly RO payments could have reduced mutualisation bill by 67%

SSEN and Eon to pilot resilience as a service project

Locational pricing: Will it create a market of winners and losers?

January smart meter installations down 25% on 2020

Bill rebates will leave suppliers and generators ‘unscathed’

Devolved governments outline energy bill support  

WRW ‘confident’ region can support drier parts of the UK

Dissatisfaction rises among business water customers

Dissatisfaction with water suppliers among non-household customers more than doubled in 2021, according to an Ofwat-commissioned survey. The annual poll undertaken Opinion Research Services found 17% of the 700 organisations surveyed were unhappy with their service last year, up from 6% in 2020 and 8% in 2019.

Weekend press round-up: Minister says price cap is ‘here to stay’

In the latest round-up of the weekend's papers, energy minister Greg Hands says the price cap is "here to stay", water companies are found to be releasing sewage into reivers more than 1,000 times a day, and Northern Powergrid apologises for a trillion-pound storm compensation error.

Rebate should be given as grant to vulnerable PPM customers

Energy Reset: We have been dishonest with the public