Customers

Editor's Picks

Can DSOs put the customer first?

Can DSOs put the customer first?

SSEN’s advisory board chair is challenging DSOs to rethink how close they are to customers, as we round up our recent series of reports produced with the network on the future of the operator.

1 year ago

‘Why is Boris Johnson on the PSR?’

1 year ago

Smart meter installations fall to lowest level in years

1 year ago

Trust in water sector hits all-time low

1 year ago

Local energy plans must be funded to ensure a just transition

1 year ago

Latest

Centrica profits double as British Gas picks up 700,000 customers

4 years ago

The price isn’t right for the future of switching

4 years ago

Kwarteng: Networks have learnt lessons of Arwen

4 years ago

Membership opens for ‘world’s largest’ consumer-owned wind farm

4 years ago

Ofwat: Bonuses should be tied to environmental performance

4 years ago

Ofgem appoints SoLR for Whoop Energy and Xcel Power

4 years ago

Switching is no longer Ofgem’s ‘holy grail’

4 years ago

Networks should consider sharing call staff during crises

4 years ago

Suppliers ordered to offer all new tariffs to existing customers

4 years ago

Quarterly RO payments could have reduced mutualisation bill by 67%

4 years ago

SSEN and Eon to pilot resilience as a service project

4 years ago

Locational pricing: Will it create a market of winners and losers?

4 years ago

January smart meter installations down 25% on 2020

4 years ago

Bill rebates will leave suppliers and generators ‘unscathed’

4 years ago

Devolved governments outline energy bill support  

4 years ago

WRW ‘confident’ region can support drier parts of the UK

4 years ago

Dissatisfaction rises among business water customers

Dissatisfaction with water suppliers among non-household customers more than doubled in 2021, according to an Ofwat-commissioned survey. The annual poll undertaken Opinion Research Services found 17% of the 700 organisations surveyed were unhappy with their service last year, up from 6% in 2020 and 8% in 2019.

4 years ago

Weekend press round-up: Minister says price cap is ‘here to stay’

In the latest round-up of the weekend's papers, energy minister Greg Hands says the price cap is "here to stay", water companies are found to be releasing sewage into reivers more than 1,000 times a day, and Northern Powergrid apologises for a trillion-pound storm compensation error.

4 years ago

Rebate should be given as grant to vulnerable PPM customers

4 years ago

Energy Reset: We have been dishonest with the public

4 years ago

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