Customers

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Can DSOs put the customer first?

Can DSOs put the customer first?

SSEN’s advisory board chair is challenging DSOs to rethink how close they are to customers, as we round up our recent series of reports produced with the network on the future of the operator.

6 months ago

‘Why is Boris Johnson on the PSR?’

6 months ago

Smart meter installations fall to lowest level in years

6 months ago

Trust in water sector hits all-time low

6 months ago

Local energy plans must be funded to ensure a just transition

6 months ago

Latest

Decarbonising heat is an ‘inherently local issue’

3 years ago

Concerns raised over electricity rebate repayment

3 years ago

Support for billpayers ‘too late and too small’

3 years ago

Fuel charity saw demand increase by 75% in 2021

3 years ago

Ofgem confirms strengthened milestone assessments

3 years ago

Sector urges customers to seek support as water bills creep up

3 years ago

The customer service crisis continues in the utilities sector

3 years ago

Ofgem scraps private financing plans for SoLR costs

3 years ago

Energy Reset: A new-look retail market takes shape

3 years ago

Energy crisis: Citizens Advice issues ‘red alert’ warning

3 years ago

Environment given top priority in Ofwat’s SPS

3 years ago

Energy Reset: Three steps to help consumers

3 years ago

Energy Reset: Where is the support package for bill shocks?

3 years ago

Energy Reset: A view from the water sector

3 years ago

Anglian lays out £680m spend for 2022/23

3 years ago

Octopus raises solar export payments to customers

3 years ago

Analyst warns price cap could rise to nearly £2,450 in October

3 years ago

Energy crisis can be transformed into ‘catapult for change’

3 years ago

Energy Reset: Four key steps to tackle the cost of living crisis

3 years ago

Octopus expects £100m energy crisis hit

3 years ago

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