Customers

Energy Reset: One size fits all approach will not work

Thames re-launches customer challenge group

Energy Reset: Suppliers cannot tackle crisis alone

Majority of Brits see reduced gas reliance as answer to crisis

Government urged to apply price cap to heat networks

Utilities see record levels of complaints

Energy Reset: Act now before it’s too late

As part of Utility Week’s Energy Reset campaign, we present a series of perspectives on tackling the cost of living crisis. In our first piece Peter Smith, director of policy and advocacy at National Energy Action, outlines how, without any additional support millions will sink into further debt and many will turn off their heating, putting them at risk of serious health complications or even premature death.

Non-switchers must be protected from SoLR costs

Policy gaps are failing fuel poor

British Gas takes on Together Energy’s customers

‘Sticking plaster’ solutions leaving customers exposed to bill hikes

British Gas launches heat pump offering

Smart meter installations rebound from pandemic drop

Energy Saving Trust awards £3.9m to charities

British Gas admits Warm Home Discount failings 

Counting the cost of the energy crisis

Electricity switching ‘put back’ by five years in 2021

Weekend press round-up: Gas bills soar as Ovo ‘moves £21m around’

In our latest round-up of national newspaper coverage, questions are raised after Ovo Energy paid £21 million to a company owned by its founder, while soaring gas prices have led to calls for greater protections for customers using communal heating. Elsewhere, a council in Shropshire has promised to put pressure on water companies following the frequent discharge of sewage into its county waterways.

Rising energy bills expected to take up large share of benefits

Protecting customers as pressure on household finances mounts