Customers

Editor's Picks

Can DSOs put the customer first?

Can DSOs put the customer first?

SSEN’s advisory board chair is challenging DSOs to rethink how close they are to customers, as we round up our recent series of reports produced with the network on the future of the operator.

6 months ago

‘Why is Boris Johnson on the PSR?’

6 months ago

Smart meter installations fall to lowest level in years

6 months ago

Trust in water sector hits all-time low

6 months ago

Local energy plans must be funded to ensure a just transition

6 months ago

Latest

SMS to test solutions for smart meter ‘blackspots’

3 years ago

Thames partners with disability group to grow PSR

3 years ago

Changing the story to achieve net zero

3 years ago

Together Energy facing expulsion from BSC

3 years ago

CCW lays out ambitions for 2022

3 years ago

SoLR levy proposals ‘cannot come at any price’

3 years ago

2021: A painful year for the energy retail market

3 years ago

Energy retailers allowed to claim back £1.8bn of SoLR costs

3 years ago

Supplier failures in 2021 could cost more than £2bn

3 years ago

Levelling up debt journeys for vulnerable customers

3 years ago

Weekend press round-up: Centrica is having a good energy crisis

In our latest round-up of national newspaper coverage, industry experts explain why they believe Centrica may benefit from the energy crisis, business leaders warn of a “hostile environment” in the energy sector and Age UK raises concerns about the impact cold weather has on older people.

3 years ago

Ofgem acts… but has the horse already bolted?

3 years ago

Ofgem rebukes 20 suppliers for overstating renewable credentials

3 years ago

Temporary measures proposed to combat market volatility

3 years ago

Ofgem mulls radical shake-up of default tariffs  

3 years ago

Northumbrian uses AI to predict customer behaviour

3 years ago

Energy retailers to face financial stress tests

3 years ago

Electricity switching crashes to new low

3 years ago

Pay.UK – the next step in Bacs’ evolution

3 years ago

Ofgem ignored repeated warnings over Avro Energy

3 years ago

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