Customers

Storytelling can help to demystify energy

Ofwat mulls protections against ‘risky’ financial structures

Ofwat has set out options to protect customers from water company financing risks as part of a consultation following its financial resilience report last month. The regulator has proposed measures including raising the minimum standards of credit quality, strengthening expectations on dividend payments being linked to performance and increasing transparency.

Thames admits ‘long way to go’ with transformation programme

EDF takes on Zog customers

Networks lift compensation cap for storm-hit customers

SPEN to issue £150 refund for power outages

South East expands automatic enrolment for social tariffs

A day to remember

To mark Fuel Poverty Awareness Day, Energy UK’s Simon Markell writes for Utility Week about how energy retailers are seeking to mitigate the full impact of rising wholesale costs on customer bills. He implores the government and Ofgem to help the sector ensure costs to consumers are kept down and the scourge of fuel poverty is not exacerbated.

Supporting Network Companies to Tackle Energy Resilience

How, then, can electricity network companies make sure they have what’s necessary to improve the

Scottish Power becomes SoLR for Entice and Orbit Energy

Net zero ‘at risk’ unless grants cover whole cost of home upgrades

Are the promised heat pump cost reductions a lot of hot air?

Staff shortages and why utility firms must adapt

Too big to fail is a dangerous maxim

November becomes worst ever month for SoLRs

Government pledges £1.7bn to keep Bulb afloat

Government should cover SoLR claims to spread impact on bills

Smaller suppliers would be ‘mad’ not to question future in retail market

Bulb failure: Government must now live with its ‘mess’

Turning aspirations into action