Customers

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Can DSOs put the customer first?

Can DSOs put the customer first?

SSEN’s advisory board chair is challenging DSOs to rethink how close they are to customers, as we round up our recent series of reports produced with the network on the future of the operator.

6 months ago

‘Why is Boris Johnson on the PSR?’

6 months ago

Smart meter installations fall to lowest level in years

6 months ago

Trust in water sector hits all-time low

6 months ago

Local energy plans must be funded to ensure a just transition

6 months ago

Latest

British Gas appointed as SoLR following double failure

3 years ago

Bulb to enter special administration

3 years ago

Avro had ‘no external funding or hedging facility’

3 years ago

Ofwat launches investigation into ‘unpermitted’ sewage discharges

3 years ago

Net-zero transition: ‘Make energy cool again’

3 years ago

Government and Ofgem need new vision for retail market

3 years ago

Making sustainability cost effective

3 years ago

Ofgem announces double supplier failure

3 years ago

Monthly electricity switches drop to lowest level since 2012

3 years ago

Explore your expected winter risks with an outlook from DTN

3 years ago

Survey highlights ‘extreme coping strategies’ to keep up with water bills

3 years ago

Driving change at Uber: positioning data at the heart of empathetic customer service

3 years ago

Energy suppliers need clarity on benefit reduction scheme

3 years ago

Utility Warehouse agrees to pay £1.5m over customer failings

3 years ago

Government still lacks a strategy for buildings

3 years ago

Octopus pledges £4bn to expand ‘Fan Club’

3 years ago

Five suppliers of last resort appointed for six failed firms

3 years ago

Yu Group becomes supplier of last resort for Ampower

3 years ago

EDF becomes third supplier to adopt Octopus’ Kraken platform

3 years ago

CNG Energy exits market after 27 years

3 years ago

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