Customers

CCW: Thames complaints skewed overall sector performance

Trialling open banking: tales from two utilities

BEIS confirms gas boiler ban and heat pump grants

How new tech can boost community outreach and collaboration

Shell Energy takes on Pure Planet’s customers

Top ranked energy supplier ceases trading

An energy supplier highly rated for its customer service has become the 16th retailer to enter the supplier of last resort (SoLR) process so far this year. GoTo Energy, which served 22,000 domestic customers, was recently ranked number one in the latest Citizens Advice star ratings table, receiving a total rating of 4.25 out of 5.

Heat strategy coming at ‘worst time’

Profitability versus affordability – time for an energy reset

Daligas becomes 15th energy supplier to fail in 2021

Pure Planet ceases trading

Penrose: We need to take a long, hard look at auto-switching

COP26 and Beyond

Ofwat: Still too soon to assess Covid-19 impact on ODIs

Disruption necessitates an energy security and resilience ‘rethink’

SES lifts boil notice after E-Coli scare

Suppliers block switches from Omni Energy

Two energy suppliers are understood to have blocked at least 1,600 switches from Omni Energy after the small supplier confirmed it was seeking to offload customers. Supplier licence conditions stipulate that retailers cannot switch consumers without their consent, unless the supplier sells some or all of its customer book to another as part of a trade sale.

Heated debate: Is consumer engagement fit for the net-zero journey?

SoLR process may leave some PPM customers without power

Penrose calls for ‘emergency circuit breaker’ in price cap

Customers in debt may face ‘unintended risks’ following SoLR process

A lack of regulatory clarity over how consumers in debt are treated when their supplier fails could lead them to face “unintended risks”, a former Labour shadow chancellor has warned. Chris Leslie, who is current chief executive of the Credit Services Association trade body, has written to Ofgem boss Jonathan Brearley calling on the regulator to issue guidance on how the administrators of failed suppliers should deal with customers in debt.