Customers

Omni Energy warns it is ‘highly likely’ to cease trading

Elexon: Wholesale price rises mean greater responsibility to self-balance

CCW sets out PR24 priorities

Eon Next appointed as supplier of last resort for three retailers

Fundamental change is needed to steer out of the energy crisis

Lessons in data-driven customer engagement

Early price cap adjustment must come with additional support for customers

Feedback loops: how to get ahead of smart metering complaints

Half-hourly settlement: bringing energy innovation to the masses?

BEIS poised to shift policy costs onto gas bills

There are reports this morning of a major policy pivot by the government, which is said to be about to announce that green levies will be moved from electricity to gas bills.

Energy market sees triple supplier failure

Starmer commits to spend £6bn a year on energy efficiency

Perfect storm of hardship

Nolan: Failed suppliers have no right to complain

August saw 16% dip in smart meter installations

SoLR tally for 2021 already exceeds previous five years

WPD CEO: National Grid shares our vision of the future

Shell Energy appointed SoLR for Green

Shell Energy Retail has been appointed as supplier of last resort (SoLR) to the customers of recently failed supplier Green. Shell, which already serves around 900,000 customers, will take on the 255,000 domestic and a small number of business customers.

Octopus takes on Avro’s 580,000 customers

Avro is the acid test for SoLR