Customers

Companies ‘cannot continue to use Covid as an excuse’

Data-driven customer engagement: strategies from two energy giants

With case study insights from US and UK energy retail behemoths NRG and British Gas, this webinar shed light on strategies to leverage data to sustain and grow customer engagement.

Ofgem confirms fourth supplier failure in a week

Haven Power rebranded as Drax

Larger suppliers are ‘really hurting’ from soaring wholesale costs

UK ‘seriously lagging behind’ other nations on heat pumps

COP26: Technology investment and digital strategy key to 2030 net zero ambitions

British Gas takes on customers of two failed suppliers

Kwarteng: GHG was one of my top 3 headaches

Liquidity has become ‘primary concern’ for energy suppliers

All new-builds to include EV chargepoints

Transforming your service operations is hard. Selecting the right partner shouldn’t be

Ofwat: We recognise real transformation comes at a cost

The Ofwat director heading up PR24 has urged water companies to put forward bold solutions in the next price control but emphasised these must be set in a long-term context. Aileen Armstrong, senior director at the regulator, stressed the need to look beyond heavy infrastructure as the answer to all problems but accepted that this would come at a cost. She said she expected companies to look at spreading these costs over current and future generations.

UKPN to use AI to identify thousands facing fuel poverty

Hitting back at rising consumer debt: the role of open banking

BEIS identifies heat network ‘opportunity areas’

GHG admin costs equal to £1k per home

Ofgem confirms two more supplier failures

August saw smart meter milestone

Octopus launches fleet charging solution