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Can DSOs put the customer first?

Can DSOs put the customer first?

SSEN’s advisory board chair is challenging DSOs to rethink how close they are to customers, as we round up our recent series of reports produced with the network on the future of the operator.

5 months ago

‘Why is Boris Johnson on the PSR?’

6 months ago

Smart meter installations fall to lowest level in years

6 months ago

Trust in water sector hits all-time low

6 months ago

Local energy plans must be funded to ensure a just transition

6 months ago

Latest

National Grid boosts support for kidney patients

8 months ago

Octopus completes Shell migration

8 months ago

Thames CEO: Shareholder U-turn does not mean special administration

8 months ago

Utilita acquires tech company to provide ‘property snapshot’ for customers

8 months ago

‘No difference’ in water usage following launch of Affinity’s rising block tariff

8 months ago

Heat pump flex trials cause half of customers ‘discomfort’

8 months ago

How to supercharge your smart water metering success

Date: 19/04/2024 11:00 am

Smart meter mandate risks anti-vaxxer style backlash, British Gas boss warns

8 months ago

Ofgem considers introducing ‘dynamic’ price cap

8 months ago

Suppliers held billions of pounds in customer credit balances last year

8 months ago

Best and worst suppliers for customer service revealed

8 months ago

Fuel poverty charity and gas networks team up with healthcare providers

8 months ago

Charities slam ‘unacceptable’ £74m Warm Home Discount underspend

8 months ago

Anglian adds £70m to its financial aid pot

8 months ago

Women in utilities: Overcoming the mid-career challenge

8 months ago

Ofgem and Ofwat warn firms about ‘intimidating’ debt collection activity

8 months ago

Weekend press: National Grid’s net-zero vision

8 months ago

Water companies slammed for failing to engage with customer groups

8 months ago

Welsh Water to pay out £40m for downplaying poor performance

8 months ago

Environment Agency chair backs compulsory water metering and more hosepipe bans

8 months ago

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