Customers

Price cap hike ‘exacerbates regional inequality’

British Gas price freeze offer ‘kicks can down the road’

So Energy: Net zero transition requires ‘fingers in all pies’

ESB merges with So Energy after acquiring 75% stake

ECO installations hit highest level since 2015

Smart Metering Systems secures contract with Ovo Energy

Almost 18% of smart meters in ‘dumb’ mode

Rising challenges in customer service

You must respect the data

Billing inaccuracies continue to dominate water retail complaints

Rogue traders could capitalise on ‘inadequate’ net zero protections

Kaluza accelerates international expansion with US partnership  

Ovo rolls out type of use tariff to wider market

Ovo Energy has launched its flat-rate ‘type of use’ electric vehicle (EV) tariff to the wider market following a successful trial earlier this year. In what it claims is an industry first, the company’s new Ovo Drive + Anytime product splits customers’ home energy from that used for EV charging and offers separate rates.

Utilities lag behind other sectors in fostering loyalty

South East Water to automatically transfer customers to social tariff

Ofgem investigates social housing solar scheme

Competing with auto switching

Affinity Water to offer video sign language service to deaf customers

Centrica to transfer 7m customers to new billing platform

Symbio Energy ordered to pay £450,000 into FIT scheme