Customers

Government misses interim fuel poverty target

Thames sets out three-point turnaround after ‘unacceptable’ year

Lessons learnt from spying on sinks

Lack of smart meter data for non-domestic consumers ‘barrier to net zero’

More than 8.2m SMETS2 smart meters now installed

Closing the gap

The wave of financial hardship that was predicted to follow the Covid pandemic has yet to materialise. However, Steve Crabb, chair of the Energy UK Vulnerability Commitment, warns that underlying problems may be masked and asks whether support services are resilient enough to cope with a possible surge.

Engagement v auto switching: battling for the future retail market

How would you like to pay for this?

Pure Planet unveils simplified flexibility proposition

ED2 can provide the backbone of net zero

Time to revive face-to-face engagement?

Tech Talk: New payment option cuts costs and risks for energy retailers

Millions of PPM customers put at ‘needless risk’ during pandemic

Northumbrian sets out plans for national vulnerability hub

Affordability concerns highest among young and Asian billpayers

Expert view: Measuring for future success – the customer experience challenge

‘We need to be careful about what we ask consumers to engage in’

Sharing MHHS data with networks ‘fundamental’

BEIS data shows spike in public awareness of net zero

Awareness of the UK’s target to reduce emissions to net zero has hit new heights, according to a new government report on the level of public engagement with climate change.

Worst energy suppliers five times more likely to inaccurately bill