Customers

Ofwat warns of low awareness of financial support

Creating a fourth payment option for energy suppliers

Carbon MOTs could help solve domestic heat decarbonisation

Covid financial impact ‘may take years’ to feed through

Khan defends London Power after criticism

Just 17% of tariffs available to smart meter customers

How can utilities accelerate the UK’s journey to net zero?

Improving cashflow in the face of bad debt

Bristol deal ‘could bring WACC back into question’

Repurposing customer service for net zero

So Energy unveils solar storage solution

It ain’t what you do…

Government extends smart meter obligation

The nudge principle: the key to meeting PCC targets this AMP 

Brearley: The job of regulators is changing

Ofgem’s chief executive has said he wants to “bottle the spirit of co-operation that supported our industries through the pandemic and use that collaboration to drive our progress to net zero”.

‘Only a matter of time’ before loyalty penalty ban in energy

Vulnerability and the importance of disclosure in the utilities sector

The utilities sector has been one of the most proactive in supporting vulnerable customers but the job is far from complete. Helen Lord of the Vulnerability Registration Service sets out her vision of utilities playing a key role in encouraging customers to ask for help and making disclosure as simple and as routine as updating contact details.

Cost of retrofitting UK homes estimated at £524bn

Term ‘decarbonisation’ best avoided in public debate

Ofwat proposes changes to price control process for PR24