Customers

Editor's Picks

Can DSOs put the customer first?

Can DSOs put the customer first?

SSEN’s advisory board chair is challenging DSOs to rethink how close they are to customers, as we round up our recent series of reports produced with the network on the future of the operator.

1 year ago

‘Why is Boris Johnson on the PSR?’

1 year ago

Smart meter installations fall to lowest level in years

1 year ago

Trust in water sector hits all-time low

1 year ago

Local energy plans must be funded to ensure a just transition

1 year ago

Latest

The net zero investment trilemma: Scale, pace and sensitivity

4 years ago

CCW calls for single social tariff

Following an independent review of available financial support for water customers, CCW has proposed a single social tariff for all households struggling to pay their water bills to eliminate the current "postcode lottery" of support. Emma Clancy, CEO of CCW talks to Utility Week about the recommendations

4 years ago

Remaking energy retail

4 years ago

Biodiversity Net Gain – overview and opportunities

4 years ago

British Gas unveils first strategic water partnership  

British Gas will begin offering its plumbing and drainage services to almost 2 million of Thames Water’s customers under a landmark new deal. The agreement marks the Centrica-owned company's first strategic partnership with a water company.

4 years ago

Rise in single men seeking bill support

4 years ago

Climate change awareness ‘trivial’ for heat decarbonisation

Quality products, rather than high levels of consumer awareness of climate change, are more important for the decarbonisation of heat, industry experts have suggested. At a recent roundtable hosted by innovation foundation Nesta, several people from a range of companies across the energy sphere discussed how the sector can get consumers on board with domestic low-carbon heating.

4 years ago

Battle of the boilers

4 years ago

Government urged to hand ECO over to councils

Anne-Marie Trevelyan has been urged by a wide-ranging coalition of sustainable energy bodies to hand over control of the Energy Companies Obligation (ECO) funding to local authorities.

4 years ago

London Power customer acquisition continues to stall

4 years ago

Lewis: Mortgage market key to heat decarbonisation

Making the switch to low-carbon heating attractive and accessible to consumers will be a crucial part of achieving net zero. As part of our Countdown to COP series, Utility Week speaks to Eon boss Michael Lewis, who explains that a combination of the right financial incentives and consumer education will be key to the transition.

4 years ago

Heat as a soap opera

4 years ago

Anglian boss says carbon offsetting should be local

4 years ago

Survey reveals cities with highest uptake of green tariffs

4 years ago

No Covid adjustment needed for next price cap period

4 years ago

Smart meter installations return to pre-pandemic levels

4 years ago

Poll shows strong support for renewable investment

Renewable energy should be the main priority for green investment, according to a new poll. The YouGov survey showed particularly high support for building onshore windfarms.

4 years ago

Costa Coffee unveils rapid EV charge point deal

Costa Coffee has agreed a partnership with InstaVolt to install rapid electric vehicle (EV) chargers at up to 200 of its UK drive-thru sites. InstaVolt’s ‘open charger’ model enables anyone who visits a participating Costa site to use its charging points on a pay-as-you-go basis, boosting visibility and ease of charging which is often seen as a stumbling block to the adoption of EVs.

4 years ago

National framework needed to avoid net-zero ‘postcode lottery’

A national framework for local energy planning is needed in order to prevent a net zero “postcode lottery”, research from Citizens Advice has warned. The charity’s new report, Look before you LAEP, explores issues with local area energy plans (LAEP) and found there is an inconsistent approach to planning across the UK. It recommends the introduction of a national framework which it says could help ensure plans are achievable, affordable and effective.

4 years ago

BEIS defends energy efficiency commitment

4 years ago

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