Customers

Editor's Picks

Can DSOs put the customer first?

Can DSOs put the customer first?

SSEN’s advisory board chair is challenging DSOs to rethink how close they are to customers, as we round up our recent series of reports produced with the network on the future of the operator.

1 year ago

‘Why is Boris Johnson on the PSR?’

1 year ago

Smart meter installations fall to lowest level in years

1 year ago

Trust in water sector hits all-time low

1 year ago

Local energy plans must be funded to ensure a just transition

1 year ago

Latest

Survey shows ‘notable decrease’ in net zero awareness

4 years ago

Where is the post-Covid wall of debt?

For the past year, the utilities sector has been warned that it faces a tsunami of debt resulting from the pandemic. However, there are emerging reasons to think the reality may not be as dramatic as feared. James Wallin asks whether we can risk reading anything into the green shoots of recovery.

4 years ago

NI Water granted £2.1bn of capital investment

After six years of underinvestment, Northern Ireland Water has been granted £2.1 billion to spend on capital investment programmes to improve infrastructure as well as to meet climate and environmental goals. The increase in capital investment will enable the company to provide wastewater treatment services that have lagged behind the rate of housing growth.

4 years ago

National communications drive is needed for net zero

A national communications drive is needed to help bring the public on board with the UK’s net zero ambitions, Citizens Advice has suggested. Zoe Guijarro, policy manager at the consumer body, said: "We need to meet people where they are and communicate the vision in a way that means something to them.”

4 years ago

Young people least likely to understand their energy bills

A quarter of 18-24-year-olds struggle to understand their energy bills, new research from Octopus Energy and the National Literacy Trust has revealed. A OnePoll survey of more than 2,500 bill payers looked to explore how well people understood their energy bills and identify ways in which they could be made easier to read.

4 years ago

Ofwat asks customers to share Covid-19 experiences

4 years ago

New record for switches to small and medium suppliers

4 years ago

Eon reports improved results following UK restructure

Eon has cited the successful restructure of its UK business as one of the reasons behind its improved overall results in the first quarter of 2021.

4 years ago

Push for growth sees Octopus’ losses mount

4 years ago

Giving customers breathing space

This month saw the Debt Respite Scheme, also known as “breathing space", come into force. The legislation is designed to give customers with problem debt temporary legal protections from creditor action. Jayne Gardner, head of debt recovery at Corclaim, examines how it is likely to affect the utilities sector.

4 years ago

Centrica continues to face ‘tough’ trading conditions

4 years ago

Eon completes migration of Npower customers to new brand

4 years ago

Request to Pay – shaking up billing operations

4 years ago

The role of gas networks in cracking the home heat conundrum

4 years ago

Trustpilot issues cease and desist notice to supplier

4 years ago

Octopus and Co-op relaunch joint community energy scheme

4 years ago

Three million households remain in fuel poverty

4 years ago

Bristol proposes shift to ‘ethical’ regulatory framework

Bristol Water has questioned what economic regulation needs to look like for the future and how to better include stakeholders in price reviews to build customer trust in the process

4 years ago

Large energy suppliers back calls for carbon tax

4 years ago

Poll claims average energy debt fell this winter

4 years ago

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