Customers

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Can DSOs put the customer first?

Can DSOs put the customer first?

SSEN’s advisory board chair is challenging DSOs to rethink how close they are to customers, as we round up our recent series of reports produced with the network on the future of the operator.

1 year ago

‘Why is Boris Johnson on the PSR?’

1 year ago

Smart meter installations fall to lowest level in years

1 year ago

Trust in water sector hits all-time low

1 year ago

Local energy plans must be funded to ensure a just transition

1 year ago

Latest

Business leaders call for National Deal on Net Zero Homes

4 years ago

Ofgem sets out key criteria for MHHS intervention

4 years ago

National Grid calls for creation of a heat delivery board

4 years ago

Centrica targets gender parity by 2030

Centrica says attracting female employees is its biggest challenge as an employer, as it revealed plans to align its workforce with the latest census data by 2030. Part of its plans to create a more inclusive workforce include the introduction of a ‘shadow board’ of diverse employees which will “drive continuous improvement”, as well as mandating unconscious bias training for all staff.

4 years ago

Supplier failure now a key concern for consumers

Ofgem’s latest annual survey measuring consumer attitudes has revealed a significant increase in the number of customers who perceive the chance of their new supplier going bust as a main risk of switching. It is now ranked fourth in the list of perceived risks of changing supplier. Adam John delves into the survey results.

4 years ago

Pure Planet edges towards profitability

4 years ago

Eon pays out £680,000 over direct debit error

4 years ago

MHHS should not place limits on elective arrangements

4 years ago

Green credentials ‘undermined by poor policy decisions’

4 years ago

Water metering could save 0.5% of total carbon emissions

4 years ago

Ofgem gives green light for market-wide half hourly settlement

4 years ago

Vaccination success sees smart meter rebound

4 years ago

Consumers feel ‘hopeless’ about their part in net zero

National Grid has highlighted an “energy awareness gap” among consumers, with many left bamboozled by carbon jargon and struggling to understand how to consume electricity when it is at its greenest.

4 years ago

Ofgem to assess Covid impact on domestic consumption

Ofgem has announced plans to postpone the scheduled update of typical domestic consumption values (TDCVs) for gas and electricity consumers to assess the impact of the pandemic. Since 2013 Ofgem said domestic consumption has been on a “consistent decreasing trend”. However, due to millions of people being forced to work at home, early indications suggest there has been an increase since the first national lockdown in March 2020.

4 years ago

B-Mex merits analysed ahead of PR24

A new report commissioned by Ofwat has said the introduction of a B-Mex incentive, to measure end consumer satisfaction with non-household water providers, could “fill important gaps” in the existing regulatory framework. Ofwat is considering the recommendations of Europe Economics including running a pilot version from April 2022 ahead of potentially implementing the mechanism at the next price review in 2024, or via a different framework.

4 years ago

Octopus Energy to launch into hydrogen market  

4 years ago

DCC network is ‘credible option’ for enabling smart EV charging

Britain’s smart meter network is a "credible option" for enabling smart electric vehicle (EV) charging, despite a report warning against its mandatory use, the chief executive of the Data Communications Company (DCC) has argued. Angus Flett was speaking in response to a report produced on behalf of trade body Energy UK, which raised a number of concerns, including that the DCC network is specific to Great Britain, whilst the market for EVs is global.

4 years ago

Price cap increase results in March switching boost

4 years ago

EV drivers unhappy with public charging infrastructure

4 years ago

Accelerating towards investment planning excellence – Affinity Water’s story

Date: 13/05/2021 10:00 am

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