Customers

Editor's Picks

Can DSOs put the customer first?

Can DSOs put the customer first?

SSEN’s advisory board chair is challenging DSOs to rethink how close they are to customers, as we round up our recent series of reports produced with the network on the future of the operator.

10 months ago

‘Why is Boris Johnson on the PSR?’

10 months ago

Smart meter installations fall to lowest level in years

10 months ago

Trust in water sector hits all-time low

11 months ago

Local energy plans must be funded to ensure a just transition

11 months ago

Latest

Prices are coming down, but we must continue to help struggling households

1 year ago

Ofgem concerned net zero costs will hit vulnerable customers

1 year ago

EV range anxiety is ‘no longer as big a deal’, says Eon MD

1 year ago

Government must do ‘heavy lifting’ on water efficiency

1 year ago

Fuel poverty advisor calls for smart meter data to be used to identify vulnerable

1 year ago

30m smart meters connected to DCC network

1 year ago

Yorkshire Water extends support for vulnerable billpayers

1 year ago

Weekend press: Ministers urged to publish Thames Water bailout plan

1 year ago

Customers increasingly unimpressed with energy suppliers’ customer service

1 year ago

Ofgem does not know who provides its gas and electricity

1 year ago

Ofgem investigates Utilita over meter alerts

1 year ago

The hydrogen comms campaign: Time to shift up a gear

1 year ago

Metric to calculate fuel poverty needs reforming to include billing data

1 year ago

Return of ‘tease and squeeze’ tariffs will be ‘kick in the teeth’ for consumers

1 year ago

Treasury urged to introduce clean heat discount to encourage heat pump uptake

1 year ago

Price cap falls to lowest level in two years

1 year ago

Consumers bemoan price cap for stifling competition

1 year ago

Former Sainsbury’s CEO appointed Ovo chair

1 year ago

Smart meter rollout sees strongest January in four years

1 year ago

Two more suppliers cleared to restart forced PPM installations

1 year ago

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