Customers

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Can DSOs put the customer first?

Can DSOs put the customer first?

SSEN’s advisory board chair is challenging DSOs to rethink how close they are to customers, as we round up our recent series of reports produced with the network on the future of the operator.

6 months ago

‘Why is Boris Johnson on the PSR?’

6 months ago

Smart meter installations fall to lowest level in years

6 months ago

Trust in water sector hits all-time low

6 months ago

Local energy plans must be funded to ensure a just transition

6 months ago

Latest

Prices are coming down, but we must continue to help struggling households

8 months ago

Ofgem concerned net zero costs will hit vulnerable customers

8 months ago

EV range anxiety is ‘no longer as big a deal’, says Eon MD

8 months ago

Government must do ‘heavy lifting’ on water efficiency

8 months ago

Fuel poverty advisor calls for smart meter data to be used to identify vulnerable

8 months ago

30m smart meters connected to DCC network

8 months ago

Yorkshire Water extends support for vulnerable billpayers

9 months ago

Weekend press: Ministers urged to publish Thames Water bailout plan

9 months ago

Customers increasingly unimpressed with energy suppliers’ customer service

9 months ago

Ofgem does not know who provides its gas and electricity

9 months ago

Ofgem investigates Utilita over meter alerts

9 months ago

The hydrogen comms campaign: Time to shift up a gear

9 months ago

Metric to calculate fuel poverty needs reforming to include billing data

9 months ago

Return of ‘tease and squeeze’ tariffs will be ‘kick in the teeth’ for consumers

9 months ago

Treasury urged to introduce clean heat discount to encourage heat pump uptake

9 months ago

Price cap falls to lowest level in two years

9 months ago

Consumers bemoan price cap for stifling competition

9 months ago

Former Sainsbury’s CEO appointed Ovo chair

9 months ago

Smart meter rollout sees strongest January in four years

9 months ago

Two more suppliers cleared to restart forced PPM installations

9 months ago

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