Customers

Editor's Picks

Can DSOs put the customer first?

Can DSOs put the customer first?

SSEN’s advisory board chair is challenging DSOs to rethink how close they are to customers, as we round up our recent series of reports produced with the network on the future of the operator.

1 year ago

‘Why is Boris Johnson on the PSR?’

1 year ago

Smart meter installations fall to lowest level in years

1 year ago

Trust in water sector hits all-time low

1 year ago

Local energy plans must be funded to ensure a just transition

1 year ago

Latest

Water efficiency will be central to PR24

5 years ago

Ofgem considers further Covid adjustments for price cap

Ofgem is again considering whether to adjust the default tariff cap to allow suppliers to recover costs due to the impact of Covid-19.

5 years ago

DCC proposes ‘game-changing’ data exchange

5 years ago

Centrica launches ‘virtual fuel card’ for fleet EVs

Centrica has unveiled an electric vehicle (EV) fleet charging management app, allowing more drivers to charge at home, something which it says was previously difficult to administer. The new app, designed by Centrica Business Solutions, acts as a ‘virtual fuel card’ which can work with any standard charger. It features payroll integration which means it will automatically reimburse drivers wherever they charge their EV.

5 years ago

Why utility companies should embrace digital innovation

5 years ago

Charity launches emergency heat fund for off-grid homes

5 years ago

EV tariff bundles present confusing picture for consumers

Electric vehicle (EV) tariff bundles being offered by energy retailers are complicated and difficult to compare, a new Citizens Advice report has concluded. The consumer charity said this could result in them choosing tariffs unsuitable for their needs.

5 years ago

Energy market needs ‘level playing field’ to help vulnerable

5 years ago

Smart meter complaints ‘significantly increased’ in Q4

5 years ago

Consumers more tolerant of poor service in pandemic

5 years ago

Fairness in utilities: The implications of public purpose

5 years ago

How to market a ‘mundane commodity’

5 years ago

On the Move: New head of BP UK

In the latest appointments round-up from across the utilities sector, the head of BP UK is to step down at the end of this year; the Energy Networks Association has named the chair for its smart grid project; MOSL has appointed a non-executive director, and Energy UK’s switching consumer group has a new chair.

5 years ago

UU forecasts ‘significantly better’ AMP7 ODI payments

United Utilities reports a strong first year to AMP7 with ODI reward payments 10x what they were at this point in AMP6 and predictions the company will do "significantly better" over the five years.

5 years ago

Fuel poverty figures underline lack of provision in Budget

5 years ago

Does diversity drive productivity?

Date: 19/03/2021 11:00 am

How utilities can stay ahead of change

Amanda Jessop of Paragon Customer Communications discusses the enabling technologies and strategies helping organisations seamlessly navigate the complexities of customer communications in the modern market.

5 years ago

Octopus offers batteries to power wifi during smart installs

5 years ago

Innovate East returns to address decarbonisation

To address some of the problematic elements of decarbonisation in the water sector, this virtual innovation festival jointly hosted by Anglian, Yorkshire and Essex & Suffolk will look towards COP26

5 years ago

Suppliers pay out £10m after overcharging 1m customers

5 years ago

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