Customers

Editor's Picks

Can DSOs put the customer first?

Can DSOs put the customer first?

SSEN’s advisory board chair is challenging DSOs to rethink how close they are to customers, as we round up our recent series of reports produced with the network on the future of the operator.

1 year ago

‘Why is Boris Johnson on the PSR?’

1 year ago

Smart meter installations fall to lowest level in years

1 year ago

Trust in water sector hits all-time low

1 year ago

Local energy plans must be funded to ensure a just transition

1 year ago

Latest

Future home energy market should learn lessons from the smart rollout

5 years ago

Octopus Energy reaches 2m customer milestone

Octopus Energy has awarded a year’s supply of free energy to its 2 millionth customer. Chief executive Greg Jackson talks to Utility Week about the milestone and how he took inspiration from the comic Whizzer & Chips to celebrate it.

5 years ago

Npower shuts down app after data breach

5 years ago

‘A just transition is both possible and necessary’

As part of Utility Week’s Countdown to COP series, Heat Trust managing director David Watson gives his view of what a just transition is, why it matters and how we can deliver it.

5 years ago

Centrica’s 2045 net zero target shows the ‘tide is turning’

Centrica’s aim to reduce its emissions to net zero by 2045 show the “tide is turning” for energy businesses, an industry observer has said. Alongside the company's latest financial update were plans for the business to achieve net zero emissions five years ahead of the UK’s national target.

5 years ago

Northumbrian targets water efficiency scheme at children

5 years ago

Green Homes Grant: A tale of two opportunities

Eon UK chief executive Michael Lewis outlines his thoughts on the progress of the Green Homes Grant scheme. Lewis believes more funding for the scheme's Local Authority Delivery (LAD) element could help with delivering further demand. Elsewhere Lewis discusses Eon's own response to the scheme, revealing that the company is creating more jobs to manage the thousands of LAD projects it has secured.

5 years ago

Centrica targets net zero by 2045; reports £360m loss

5 years ago

Disabled people ‘forgo meals’ to save energy in pandemic

A charity has revealed the extent of the impact the pandemic has had on people with disabilities, with some forgoing meals in order to save energy. Scope, a disability equality charity, conducted an Opinium survey of more than 1,000 disabled people and has released the results in a report titled Covid-19, energy suppliers and their disabled customers.

5 years ago

Cadent Foundation funds ‘green doctors’ with £3m grant

A grant of £3 million is being awarded by the Cadent Foundation to fund ‘green doctors’, energy efficiency experts who will support fuel poor customers. The grant will support the expansion of community action charity Groundwork's green doctors programme, part of a new three-year strategic partnership with the foundation which is funded by the gas network operator. 

5 years ago

Carbon tax ‘must protect low-income households’

Almost 70 per cent of people are in support of a carbon tax that protects lower income households from price increases, research from the Zero Carbon Campaign has found. Alongside the results of an Opinium survey of 2,000 UK adults, the campaign is launching a petition calling on the government to introduce charges on carbon emissions.

5 years ago

Firms should ‘embed fair treatment’ of vulnerable customers

5 years ago

Is it fair to shift policy costs from electricity to gas?

5 years ago

Barber: Putting citizens at the heart of business

Yorkshire Water's CEO Liz Barber delivered a keynote speech at Utility Week's Customer Summit in which she shared the business' vision for the future and how it plans to get there.

5 years ago

Is a just transition realistic?

5 years ago

GHG has paid for just 325 low-carbon heating installs

5 years ago

Government hands out £59 million in cold weather payments

More than 2.3 million cold weather payments, totalling £59 million, are estimated to have already been handed out in the first six weeks of 2021.

5 years ago

Installers propose ways to save GHG

Trade associations representing installers of eligible technologies under the GHG have suggested improvements to the scheme following a survey that showed how damaging the voucher scheme's rollout has been to businesses it was designed to help

5 years ago

Real-time energy savings metering is ‘critical’ for retrofitting

A report by a coalition of industry experts has recommended the creation of a new protocol for measuring energy savings in retrofitted homes in real-time. The Green Finance Institute’s Coalition for the Energy Efficiency of Buildings says a national, standardised way to measure the energy saved by retrofit works is “vital” to unlocking up to £65 billion of investment needed to decarbonise the existing building stock.

5 years ago

January saw ‘uncharacteristic dip’ in switching

5 years ago

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