Customers

Editor's Picks

Can DSOs put the customer first?

Can DSOs put the customer first?

SSEN’s advisory board chair is challenging DSOs to rethink how close they are to customers, as we round up our recent series of reports produced with the network on the future of the operator.

1 year ago

‘Why is Boris Johnson on the PSR?’

1 year ago

Smart meter installations fall to lowest level in years

1 year ago

Trust in water sector hits all-time low

1 year ago

Local energy plans must be funded to ensure a just transition

1 year ago

Latest

Water bills to fall amid surge in uptake of support

Household water bills are set to drop by an average of £2 from April, which after inflation will be the same rate as a decade ago. Bills and reductions vary between companies, but most households will save at a time when more customers across England and Wales are accessing payment support schemes than ever before.

5 years ago

Time to act on Covid-related energy debt

5 years ago

Green tariffs ‘no longer enough’ to show eco-credentials

5 years ago

Smart meter rollout is reaching ‘critical mass’

5 years ago

Outfox ‘changed philosophy’ after ‘period of turbulence’

5 years ago

EDF and Centrica take on failed suppliers’ customers

5 years ago

BEIS and Scottish government clash over smart installs

5 years ago

On the Move: Macfarlane departs Thames

A senior manager steps down at Thames, Mott MacDonald bolsters its water and environment team and Black & Veatch eyes international growth. Utility Week presents the latest people moves across the sector.

5 years ago

Navigating the post-Covid debt landscape

How can utilities remain mindful of the mental health and vulnerability of customers when resuming debt collections? Jayne Gardner, of Corclaim, gives her view.

5 years ago

Ofgem confirms double supplier failures

5 years ago

Ovo Energy launches flat-rate smart EV tariff

Ovo Energy and its technology arm Kaluza have launched a flat-rate electric vehicle (EV) tariff which they claim is the first of its kind. Ovo Drive Anytime is described as a “type of use” energy tariff and offers EV drivers a fee of 6p per kWh. While the tariff will still default to off-peak charging, customers have the option to override this and still pay the flat rate.

5 years ago

Auto-switching: A cure for consumer inertia?

5 years ago

Elexon to oversee half hourly settlement

Code administrator Elexon has been selected by Ofgem as the senior responsible owner (SRO) for the implementation of Market-wide Half Hourly Settlement (MHHS). Previous proposals had Ofgem as both programme sponsor and SRO. However in a consultation document the energy regulator unveiled plans to place responsibility for management and delivery of the programme with industry, with Elexon acting as SRO.

5 years ago

Investors express alarm at CMA U-turn

5 years ago

Regulation not legislation key to ending CSOs

New commitments for water companies, Ofwat and the Environment Agency to increase transparency and reduce the reliance on storm overflows have been made in response to Philip Dunne's Sewage (Inland Waters) Bill. Utility Week speaks to the chair of the Environmental Audit Committee.

5 years ago

Ovo tops UKRN list for complaints

5 years ago

Who can hold their breath longest?

5 years ago

Energy firms paid out £49m in penalties last year

5 years ago

Why do we still not have a shared PSR?

5 years ago

UU incentivises retailers to fill data gaps

United Utilities is offering retailers a payment to fill in and correct data in the non-household market operating system (CMOS) about business premises vacancies.

5 years ago

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