Customers

Editor's Picks

Can DSOs put the customer first?

Can DSOs put the customer first?

SSEN’s advisory board chair is challenging DSOs to rethink how close they are to customers, as we round up our recent series of reports produced with the network on the future of the operator.

1 year ago

‘Why is Boris Johnson on the PSR?’

1 year ago

Smart meter installations fall to lowest level in years

1 year ago

Trust in water sector hits all-time low

1 year ago

Local energy plans must be funded to ensure a just transition

1 year ago

Latest

Octopus launches time-of-use tariff tied to wind turbines

5 years ago

Filling the void of occupancy data

5 years ago

Industry raises concerns over DSR protections

5 years ago

MP calls for FCA to investigate Centrica

5 years ago

Ofwat rules out 2021 implementation of CMA changes

Ofwat has rejected calls to change its charging rules to let appellant companies implement whatever ruling the CMA determines from April 2021. The updated charges will now not come into place until 2022.

5 years ago

Pandemic had ‘minimal effect’ on switching in 2020

5 years ago

BEIS proposes to increase DRO threshold to £30,000

5 years ago

CCW outlines ‘clearer role’ for next three years

CCW has outlined its objectives for the next three years as part of plans to redefine its role to provide solutions as well as constructive criticism

5 years ago

Ovo updates on Plan Zero

Ovo Group has outlined its progress on hitting its 2030 target of net zero emissions as part of its ambitious Plan Zero commitment. Utility Week explores what has been achieved so far.

5 years ago

How the utility bill can be redesigned to boost customer experience

5 years ago

Record level of satisfaction with smart meters

5 years ago

Scottish Water’s efficiency challenge ‘greater than PR19’

5 years ago

Smart meter rollout to continue in third national lockdown

5 years ago

Ecotricity EV network described as ‘outdated and unreliable’

Electric Highway, energy supplier Ecotricity’s electric vehicle (EV) charging network, has been described as “out of date and unreliable” in Zap-Map’s annual satisfaction survey. A total of 16 networks have been rated by a 1,500-strong sample of the EV mapping service’s users.

5 years ago

Retaining utility customers in a recessionary environment

With tech giants like Google entering the utility space, suppliers need to rethink their current business models in order to retain customers. This is the view of Andrew Field, of digital performance specialist, Teleperformance. He believes retailers must integrate competitors’ services alongside their own and harness technology to appeal to the modern consumer – one who is conscious of and takes an active interest in personal energy consumption. But what else can utility companies do to remain relevant?

5 years ago

Making more of data to improve capital delivery

5 years ago

Anglian funds 850 Green Bond projects

Anglian has funded 850 environmental projects through its Green Bond scheme that was established in 2017. The company has given an overview of what has been achieved through the scheme and what is coming down the track.

5 years ago

We could all be vulnerable now

Utility Week’s Consumer Vulnerability & Debt conference brought together companies, regulators and stakeholders to discuss how best to support those who need it most – and how Covid has changed the approaches taken. James Wallin discusses some key takeaways.

5 years ago

Suppliers paid £348m through WHD last year

5 years ago

What are suppliers really like?

Professor Stephen Littlechild explains why an Overall Customer Satisfaction Score could help energy suppliers establish a reputation more rapidly and allow customers to make better informed decisions.

5 years ago

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