Customers

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Can DSOs put the customer first?

Can DSOs put the customer first?

SSEN’s advisory board chair is challenging DSOs to rethink how close they are to customers, as we round up our recent series of reports produced with the network on the future of the operator.

10 months ago

‘Why is Boris Johnson on the PSR?’

10 months ago

Smart meter installations fall to lowest level in years

10 months ago

Trust in water sector hits all-time low

11 months ago

Local energy plans must be funded to ensure a just transition

11 months ago

Latest

Changes to insolvency laws not pre-empting water company failures

1 year ago

Everflow expands into telecoms

1 year ago

Majority of consumers are not aware of own vulnerability status

1 year ago

Unison calls for better pay for water industry workers

1 year ago

Switching sees boost in January  

1 year ago

Gas networks join shared PSR

1 year ago

Eon boss warns of ‘energy apartheid’ risk if social tariff is mishandled

1 year ago

Weekend press: Macquarie to sell Cadent stake

1 year ago

Two-thirds of government’s strategic energy projects have ‘major issues’

1 year ago

Public EV charging costs increased by 11% in 2023

1 year ago

Ofgem accused of lacking ambition with ‘business as usual’ forward plan

1 year ago

O’Shea: Now is not the right time for British Gas to resume forced PPM installs

1 year ago

Unite claims Centrica profits show need for nationalisation

1 year ago

‘Terrible’ fuel poverty stats ‘don’t paint true picture of suffering’

1 year ago

Thames prioritises asset upgrades over short term customer service gains

1 year ago

Southern Water customer and employee data stolen in cyber attack

1 year ago

Over 90% of homes now covered by Energy UK’s Vulnerability Commitment

1 year ago

Consumers concerned Labour’s green investment U-turn will result in higher bills

1 year ago

Water companies can now be fined for poor customer service

1 year ago

New rules could see failed retailers forced to pay up SoLR costs

1 year ago

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