Customers

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Can DSOs put the customer first?

Can DSOs put the customer first?

SSEN’s advisory board chair is challenging DSOs to rethink how close they are to customers, as we round up our recent series of reports produced with the network on the future of the operator.

6 months ago

‘Why is Boris Johnson on the PSR?’

6 months ago

Smart meter installations fall to lowest level in years

6 months ago

Trust in water sector hits all-time low

6 months ago

Local energy plans must be funded to ensure a just transition

6 months ago

Latest

Changes to insolvency laws not pre-empting water company failures

9 months ago

Everflow expands into telecoms

9 months ago

Majority of consumers are not aware of own vulnerability status

9 months ago

Unison calls for better pay for water industry workers

9 months ago

Switching sees boost in January  

9 months ago

Gas networks join shared PSR

9 months ago

Eon boss warns of ‘energy apartheid’ risk if social tariff is mishandled

9 months ago

Weekend press: Macquarie to sell Cadent stake

9 months ago

Two-thirds of government’s strategic energy projects have ‘major issues’

9 months ago

Public EV charging costs increased by 11% in 2023

9 months ago

Ofgem accused of lacking ambition with ‘business as usual’ forward plan

9 months ago

O’Shea: Now is not the right time for British Gas to resume forced PPM installs

9 months ago

Unite claims Centrica profits show need for nationalisation

9 months ago

‘Terrible’ fuel poverty stats ‘don’t paint true picture of suffering’

9 months ago

Thames prioritises asset upgrades over short term customer service gains

9 months ago

Southern Water customer and employee data stolen in cyber attack

9 months ago

Over 90% of homes now covered by Energy UK’s Vulnerability Commitment

9 months ago

Consumers concerned Labour’s green investment U-turn will result in higher bills

9 months ago

Water companies can now be fined for poor customer service

9 months ago

New rules could see failed retailers forced to pay up SoLR costs

9 months ago

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