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SSEN’s advisory board chair is challenging DSOs to rethink how close they are to customers, as we round up our recent series of reports produced with the network on the future of the operator.
1 year ago
Increased emotional hardship on both consumers and customer service staff means the energy sector has a huge leadership challenge on its hands, the chief executive of the Energy Ombudsman has said.
5 years ago
A webinar to explore the role of digital channels in delivering sensitive and empathetic service to customers, especially in a context of increasing consumer vulnerability and hardship
Date: 06/11/2020 11:00 am
Ofgem must undergo organisational changes to adapt to the ever-evolving energy landscape, the regulator’s chief executive Jonathan Brearley has said. In his keynote address at Utility Week’s Build Back Better forum Brearley outlined key ways in which the regulator plans to support the scale of change over the next few years.
The energy industry has laid the foundations for net zero but it is the next generation of sector leaders that will be responsible for ensuring the 2050 target is achieved. From shifts in energy demand to how we deal with vulnerable customers, Covid-19 has resulted in a number of big changes this year. In the second of a series of articles, Adam John speaks to the winners of the Young Energy Professionals awards and asks them what lessons they think will be learned from the pandemic
The energy industry has laid the foundations for net zero but it is the next generation of sector leaders that will be responsible for ensuring the 2050 target is achieved. In the first of a series of articles, Utility Week talks to the five winners of the Young Energy Professionals Awards 2020 to gauge their views on everything from decarbonisation to diversity. We start with how young people perceive the energy sector and how this is changing.
Fresh off the success of Water's Worth Saving, Waterwise has launched a month-long campaign to persuade people to value water more highly and use it more efficiently
UK Power Networks was formed in 2010 and since then has been part of a number of an evolution of the energy system, aimed at delivering clean power to customers’ homes. Leading engineers at the company share their views on what has changed - and what the next ten years is likely to hold.
Thames' priority services manager explains what the company must do to better understand the needs of its customers and to register 410,000 billpayers to its priority services by 2025
Energy services provider Engie has launched a whole house retrofit solution, a “one-stop shop” which will “decentralise, digitalise and decarbonise homes”. The company says its Engie Zero offering is designed to combat the threat posed by existing housing stock to the UK’s net zero goals.
Switching saw an almost 20 per cent decrease last month compared to September 2019, the latest figures from Energy UK show - the worst performance since the country came out of lockdown.
In our latest review of sector coverage across the national newspapers, Ofwat lashes out at the CMA's generous interim determinations as lacking 'explanation, reasoning or analysis'; three water companies are scrutinised for their offshore accounts; and a report from the London School of Economics states 80,000 jobs could be created in the green recovery.
