Customers

Editor's Picks

Can DSOs put the customer first?

Can DSOs put the customer first?

SSEN’s advisory board chair is challenging DSOs to rethink how close they are to customers, as we round up our recent series of reports produced with the network on the future of the operator.

1 year ago

‘Why is Boris Johnson on the PSR?’

1 year ago

Smart meter installations fall to lowest level in years

1 year ago

Trust in water sector hits all-time low

1 year ago

Local energy plans must be funded to ensure a just transition

1 year ago

Latest

Build Back Better: WPD’s role in the green economic recovery

5 years ago

Eon: UK should take holistic approach towards net zero

Cities across the UK should take a holistic approach when tackling the net-zero challenge, ensuring that fuel poor households are engaged in the transition, Eon Energy’s head of city energy transformation has stressed.

5 years ago

Legacy of lockdown for customer experience

There’s no “new normal” yet for customer behaviours or engagement trends following lockdown-induced transformations on both fronts. The limbo is keeping customer experience leaders in the utilities sector on their toes, Jane Gray reports.

5 years ago

Streamlining biomethane connections

5 years ago

CCW recommends centralised consumer engagement for PR24

CCW has reviewed how water companies interacted with billpayers when writing their PR19 business plans and made recommendations for best practice looking ahead to PR24 including a call for comparable nationwide data

5 years ago

Citizens Advice calls for ‘essential services taskforce’

Citizens Advice is pushing for the creation of an ‘essential services taskforce’ to simplify and improve the support received by vulnerable customers. In its ‘Getting support to those who need it’ report the consumer charity outlines a number of challenges faced by vulnerable customers, namely the complicated process of supplying multiple service providers with their relevant data.

5 years ago

Smart meter installs increase year-on-year for first time since lockdown

5 years ago

Relief for local energy suppliers ‘risks distorting market’

Reforming the electricity generation licensing system to make it easier to set up grassroots suppliers could have “unintended consequences” and ultimately end up costing consumers more, energy minister Kwasi Kwarteng has warned.

5 years ago

Consumer trust ‘is essential to energy transition’

Building consumer trust in the energy sector, as well as using technology to drive forward change, will be key components of the energy transition, industry observers have stressed. Speaking during a panel discussion at the annual Energy UK conference, industry leaders discussed the future of energy retail markets following the pandemic.

5 years ago

Are we sleepwalking into a two-tier energy market?

Today’s energy customers have a plethora of choice in energy tariffs and access to green technologies. Yet concerns have been raised about the prospect of some consumers being left behind, and a two-tier market emerging in which tech-savvy prosumers benefit from a smarter system while poorer customers miss out. Adam John reports.

5 years ago

Fletcher: Nature-based solutions should be default in PR24 plans

5 years ago

Putting a human face on the energy transition

5 years ago

WPD calls for innovation ideas to help vulnerable and fuel poor

Western Power Distribution has issued a call for ideas for innovation projects to help vulnerable and fuel poor customers. Those that are successful in the competition, which is open to members of the public, will be trialled using funding from the Network Innovation Allowance.

5 years ago

Vulnerable customers must be put ‘at the heart’ of DSO transition

5 years ago

Yorkshire launches tariff for customers in debt

Under a new tariff Yorkshire Water will match billpayers' contributions to clear their debts, which the company said would equate to an average of £195 per eligible customer annually.

5 years ago

Expert view: Why adopting the cloud is essential for accurate and accessible energy data

5 years ago

Sustainability in a global pandemic: What role must water companies play?

Arthur Mitchell, engagement manager at PwC's Strategy& division, considers how water companies can support customers through this difficult time while balancing the sustainability impacts of increased consumption during lockdown.

5 years ago

Keeping Connected: Conventional & Novel Strategies For P-Removal & Recovery

WWT is hosting a webinar about phosphorus removal as the regulator’s new, tougher restrictions are biting for AMP7.

Date: 12/10/2020 12:30 pm

Scottish Power takes on Tonik Energy customers

Scottish Power has been appointed by Ofgem to take on the 130,000 domestic customers of failed power supplier Tonik Energy. Utility Week previously revealed that Scottish Power was in contention for Tonik’s customers.

5 years ago

Covid should ‘supercharge’ smart PPM rollout

5 years ago

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