Customers

Editor's Picks

Can DSOs put the customer first?

Can DSOs put the customer first?

SSEN’s advisory board chair is challenging DSOs to rethink how close they are to customers, as we round up our recent series of reports produced with the network on the future of the operator.

1 year ago

‘Why is Boris Johnson on the PSR?’

1 year ago

Smart meter installations fall to lowest level in years

1 year ago

Trust in water sector hits all-time low

1 year ago

Local energy plans must be funded to ensure a just transition

1 year ago

Latest

Groundhog Day for the energy sector

Just days after Ofgem revealed the supplier owed £8.7 million in renewables obligations (RO) and feed-in-tariff payments, Tonik Energy was no more - by far the largest supplier to exit the market in 2020. But, the tale of a business failure days after the RO bills are announced is becoming a familiar one. Utility Week examines how it all went wrong - and who will pick up the pieces.

5 years ago

Rise in wholesale costs sees challengers increase tariffs

Pure Planet has announced a price increase due to the rise in wholesale costs as countries around the world emerge from the first phase of the coronavirus lockdown. Pure Planet co-founder Chris Alliot said in addition to the rise in wholesale prices, non-commodity costs, which make up a large part of energy bills, have also been going up.

5 years ago

Calls for tobacco-style warning for wipes

Lanes Group and Unblocktober are calling for manufacturers to be clearer about the damage wet wipes can cause with evocative packaging inspired by cigarette boxes to feature on non-flushable wipes

5 years ago

The public has spoken… but is anyone listening?

5 years ago

Centrica to ‘leap-frog competition’ with British Gas Evolve

5 years ago

Macquarie and Siemens create joint venture to offer ‘energy-as-a-service’

5 years ago

Tonik Energy becomes third supplier of 2020 to cease trading

5 years ago

Smart meter deal to solve procurement issues for challengers

Landis+Gyr has renewed its partnership with Calvin Capital in a deal it says will reduce the challenges faced by smaller energy suppliers in procuring smart meters. Under the new deal Landis+Gyr will provide SMETS2 smart meters to challenger energy brands which use Calvin Capital as their meter asset provider (MAP).

5 years ago

EDF MD: Why I was wrong about the pandemic

Six months into the pandemic and EDF Energy has had plenty of time to understand its impact on both its business and consumers. Managing director Philippe Commaret catches up with Utility Week and explains how his fears about the impact on the smart meter rollout have dissipated, how energy consumption patterns bode well for home workers and how a new service is helping customers with a smart meter better understand their usage.

5 years ago

Water ‘centre of excellence’ due in Spring

Meeting the challenges of climate change, over population and PR19 will take innovation and collaboration both within and beyond the water sector. To realise this, a water "centre of excellence" has been conceived and will be launched in the spring.

5 years ago

CMA locks horns with Ofwat on leakage

5 years ago

‘Inform, protect, support’ should be the mantra of a green homes guarantee

5 years ago

What next for water companies working with lower WACC?

5 years ago

Ofgem’s regulatory shift: What can energy firms learn from financial services?

5 years ago

Verastar acquires Axis for Business energy customers

Multi-utility provider Verastar has acquired the energy customers of Hull-based Axis for Business for an undisclosed sum. The company, which provides energy, water and telecoms services to small business customers, will serve the former Axis customers through Kinex, one of its four brands.

5 years ago

Paypoint ‘abused dominant position’

Ofgem has alleged a company which provides over the counter services to prepayment energy customers breached competition rules, causing detriment to suppliers. The regulator says that between 2009 and 2018 exclusivity clauses in Paypoint contracts meant retailers were left with limited ability to use rival services.

5 years ago

Watchdogs warn CMA decision will affect more than water bills

Consumer watchdogs have welcomed the CMA's increased spending allowances for projects that were important to consumers but warned its overall stance could set a precedent for other regulated companies and add to the pressure on household finances.

5 years ago

Welsh Water, Portsmouth and Wessex top the first C-MeX chart

5 years ago

BEIS cracks down on landlords over energy efficiency

5 years ago

White Paper: 10 Best Practices for Building Effective Dashboards

5 years ago

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