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Can DSOs put the customer first?

Can DSOs put the customer first?

SSEN’s advisory board chair is challenging DSOs to rethink how close they are to customers, as we round up our recent series of reports produced with the network on the future of the operator.

1 year ago

‘Why is Boris Johnson on the PSR?’

1 year ago

Smart meter installations fall to lowest level in years

1 year ago

Trust in water sector hits all-time low

1 year ago

Local energy plans must be funded to ensure a just transition

1 year ago

Latest

So Energy tops star ratings as challengers continue to dominate

So Energy has once again topped the Citizens Advice star ratings table, having been ranked first for six of the previous 11 quarters. These latest customer service ratings show the legacy suppliers continuing to lag behind their smaller rivals. British Gas X, Centrica's digital-only offering which was granted a supply licence earlier this year, debuted in the rankings at 35.

5 years ago

Ofgem forecasts a 20% increase in cost of administering RO

Ofgem has revealed it expects the costs of administering the renewables obligation (RO) for the 2020-21 year to be £6.6 million – a 20 per cent increase compared to the previous year. The administration charges are used to cover a number of costs under the scheme.

5 years ago

Demand for GHG looks set to outstrip supply

5 years ago

Octopus expands into US with acquisition of Silicon Valley startup

Octopus Energy has entered the US market with the acquisition of Evolve Energy, a Texas and Silicon Valley-based startup. The company aims for its Kraken platform to have a presence in all 50 states, targeting 25 million accounts on the platform by 2027.

5 years ago

Here is how we tackle the problem of decarbonising heat

The procrastination around tackling high-carbon home heat must end if we are serious about reaching net zero, says Juliet Davenport, founder of Good Energy. Writing for Utility Week, she gives some suggestions for kickstarting the process and says the government should seriously consider funding low-carbon heating through gas bills.

5 years ago

Energy switching fell to two-year low in Q2

The number of customers switching their gas or electricity supply in the second quarter of 2020 fell to the lowest level for more than two years, the latest statistics from Ofgem have shown.

5 years ago

Portsmouth launches biodiversity fund

Portsmouth has launched a fund for enhancing biodiversity at its operational sites following customer feedback that prioritised the environment

5 years ago

Citizen’s Advice warns GHG could become another ‘stop start’ policy

Citizens Advice has urged the government to avoid a “boom and bust” approach to energy efficiency ahead of next week’s launch of the Green Homes Grant scheme.

5 years ago

Pennon updates on Covid impact and plans for Viridor funds

Pennon, the parent company of South West and Bournemouth Water, has said it expects revenue for this financial year to take a £10 million hit from coronavirus. Options for deploying proceeds from the £4.2 billion sale of Viridor are still being weighed up and the company said it was considering market opportunities.

5 years ago

Smart meters or emergency brakes?

5 years ago

Covid-19 bad debts hit water sector ratings

After a ripple of downgrading in the water sector on the back of final determinations earlier this year, companies are further challenged by the financial impacts of Covid-19. Fitch warns there is limited headroom for manoeuvre

5 years ago

Ofgem set to approve EDF’s £4.5m claim for SOLR costs

EDF Energy’s claim for £4.5 million of additional costs in taking on Solarplicity’s customers through the Supplier of Last Resort (SOLR) process looks set to be accepted by the energy regulator.

5 years ago

United Utilities revenues down 5% due to Covid-19

5 years ago

WWT Learn@Lunch: Your Choice of Xylem Digital Solutions

The Xylem team will present and discuss digital solutions topics as chosen by the live audience on the day.

Date: 01/01/1970 12:00 am

Improvements in water complaints skewed by Thames

For two thirds of water companies complaints fell last year but Thames saw a 57 per cent rise after going live with a new billing system and experiencing IT issues. CCW warned it and Southern to make quick improvements.

5 years ago

What to expect from CMA on PR19 appeals

The CMA is due to deliver its initial redetermination of the PR19 business plans from Anglian, Bristol, Northumbrian and Yorkshire imminently. Will it side with Ofwat or the companies on customer engagement, returns and resilience? Utility Week gauges the view of an analyst, legal expert and ratings agency.

5 years ago

Natural capital value of SuDS outweighs costs

January will mark two years since sustainable drainage solutions (SuDS) became mandatory in Wales - a move which could soon follow in England. Welsh Water’s director of wastewater Steve Wilson tells Utility Week that during that time SuDS have vastly reduced the use of combined sewer overflows (CSOs), increased biodiversity and saved hundreds of properties from flooding.

5 years ago

GHG and ECO ‘will not be merged’

Kwasi Kwarteng has insisted it would not be appropriate to merge the Energy Companies Obligation (ECO) with the government’s new energy efficiency upgrades voucher scheme. The energy minister said the two initiatives have different objectives and target audiences. Labour branded the decision a missed opportunity to tackle fuel poverty.

5 years ago

South West shares outperformance payments with billpayers

South West Water customers will be offered £20 in credit to their bill or as a share in parent company Pennon. Outperformance payments earned by South West in AMP6 will be distributed among billpayers as part of the WaterShare+ scheme

5 years ago

Green Finance Institute launches Zero Carbon Heating Taskforce

5 years ago

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