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Editor's Picks

Can DSOs put the customer first?

Can DSOs put the customer first?

SSEN’s advisory board chair is challenging DSOs to rethink how close they are to customers, as we round up our recent series of reports produced with the network on the future of the operator.

1 year ago

‘Why is Boris Johnson on the PSR?’

1 year ago

Smart meter installations fall to lowest level in years

1 year ago

Trust in water sector hits all-time low

1 year ago

Local energy plans must be funded to ensure a just transition

1 year ago

Latest

Northern Powergrid invites customers to ‘create their own’ business plan

5 years ago

WWT Explains: Wastewater pump optimisation

5 years ago

One million smart meter installs so far in 2020

The smart meter rollout showed continued signs of resurgence in August but is still lagging on last year’s figures.

5 years ago

Smart Metering Systems set to hit pre-Covid installation levels

Smart Metering Systems (SMS), which manages 1.3 million meters across the country, has said it expects to be back to pre-Covid levels of installations by the end of the month. Utility Week spoke to chief operating officer Tim Mortlock about the impact of Covid and how government can support a renewed push on installations. He also set out the company’s pipeline of carbon reduction assets, including a trial of a smart heating system with a national hotel chain.

5 years ago

Fletcher raises ‘serious concerns’ to PAC

Following a scathing government report on the management of water supplies, Ofwat's chief executive has defended its approach to resilience, bills and investment

5 years ago

Consumer protection and building a high-trust, low-carbon economy

In his latest column for Utility Week, Energy Ombudsman CEO Matthew Vickers discusses the ways in which the energy market is reshaping before our eyes. He argues that as customers take on more active roles in the energy system, protections and safeguards need to keep pace.

5 years ago

Case study: Ultrasonic transit time technology for sewer flow

5 years ago

Switching lull in August ‘unexpected’

5 years ago

WWT Webinar: The Right Tool For The Job: Pipe Inspection With Scottish Water & Xylem

Date: 04/09/2020 12:00 am

NEA warns of Covid-induced ‘lethal cocktail’ this winter

Reduced incomes, higher energy costs and the heightened risk of contracting Covid-19 will lead to a “lethal cocktail” for thousands of vulnerable people this winter, National Energy Action has warned. The UK Fuel Poverty Monitor, produced by both the NEA and Energy Action Scotland, collected evidence from 73 organisations to understand the impact the pandemic has had on consumers.

5 years ago

WWT Explains: Design thinking for smart networks

5 years ago

37% of energy complaints were live for over a month in Q2

Almost two fifths of complaints submitted to energy companies have been live for more than one month, Ofgem’s latest consumer perception survey has found. The report, commissioned by both the regulator and Citizens Advice, also reveals consumer satisfaction in the complaints handling process took a dip in Q2 2020.

5 years ago

Why scale is the key to weathering a stormy market

For Paul Richards, chief executive of Clydebank-based Together Energy, struggling Bristol Energy presented an opportunity for his business to get the scale needed to weather a volatile marketplace. Richards tells Utility Week more about his recent acquisition and why offering opportunities to some of the poorest households in Scotland comes with challenges for his company's customer service.

5 years ago

Citizens’ assembly backs EVs and low-carbon heat, but unsure on nuclear and CCS

A ban on the sale of internal combustion engine cars and gas boilers should be brought forward to as soon as 2030, the pioneering citizens assembly set up to help chart the UK’s route to net-zero emissions has recommended. The first report from the 110-strong Climate Assembly UK also expressed strong support for on and offshore wind generation and solar but was considerably cooler on nuclear and fossil fuels with CCS

5 years ago

Worst of Covid impact ‘yet to come’ for utilities sector

Utilities must take urgent action now to help customers avoid escalating debt or face a crisis this winter. This is according to Baringa Partners, which has investigated the potential impact of coronavirus on the sector over the coming months and concluded companies face a three-fold increase in typical bad debt charge write-offs.

5 years ago

ZeeLung* MABR: the efficient, robust and easy solution for process intensification at your wastewater treatment plant

Want to increase the treatment capacity of your WWTP? Join this webinar to learn how ZeeLung technology can enhance the performance of your treatment system.

Date: 01/01/1970 12:00 am

Could providers do more to help those impacted by Covid-19?

Dominic Goslett, director of utilities at TransUnion in the UK, discusses the urgent need to form plans for customer payments and business cashflow as the downturn bites

5 years ago

Together acquires Bristol Energy for £14m

Clydebank-based challenger brand Together Energy has acquired the residential customers and brand of Bristol Energy. Bristol City Council, which founded the supplier in 2015, announced earlier this year it would be selling the company and last month Yu Group acquired the council-backed retailer’s business portfolio.

5 years ago

Understanding the scale of water poverty

Despite Ofwat's push to lower water bills, millions of households still find them unaffordable. The sector has committed to make worrying about bills a thing of the past and is taking the first step towards that with a common metric for calculating water poverty. Utility Week explores what is involved

5 years ago

WWT Webinar: Building A Smart Network With Yorkshire Water & Xylem

Yorkshire Water will present its ambitious, year-long smart water network pilot which integrates data from both new and existing sources within the Xylem View platform.

Date: 08/09/2020 11:00 am

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