Customers

Editor's Picks

Can DSOs put the customer first?

Can DSOs put the customer first?

SSEN’s advisory board chair is challenging DSOs to rethink how close they are to customers, as we round up our recent series of reports produced with the network on the future of the operator.

1 year ago

‘Why is Boris Johnson on the PSR?’

1 year ago

Smart meter installations fall to lowest level in years

1 year ago

Trust in water sector hits all-time low

1 year ago

Local energy plans must be funded to ensure a just transition

1 year ago

Latest

Yu Group acquires Bristol Energy business customers

Yu Group has acquired Bristol Energy’s business customers, covering 4,000 meters across c1,500 businesses. Yu has paid an upfront £1.24 million for the customer book and as part of the deal has acquired £1 million of customer debts, to be paid to Yu later this month.

5 years ago

Covid-19-focus at Northumbrian’s Innovation Festival

5 years ago

EDF: Industry must ‘redouble efforts’ on complaints

Energy retailers should "redouble their efforts" to ensure they are listening properly to customers' complaints, an EDF Energy director has said. Paul Spence, director of strategy and corporate affairs, made the comments during Utility Week’s latest #AskUsAnything webinar in response to a recent article by Stephen Littlechild.

5 years ago

Pandemic halts progress towards lifting price cap

5 years ago

Coalition urges government to include water in Green Homes Grant scheme

5 years ago

Plan Zero: How Ovo is fighting climate change

September marks a year since Ovo Energy unveiled its Plan Zero pledge to halve its customers’ carbon footprints by 2030. Utility Week catches up with Kate Weinberg, Ovo’s director of sustainability, to discuss how technology and the green recovery is helping meet the target and why Covid-19 should not distract us from the threat of climate change.

5 years ago

Prepayment and default tariff price caps to be merged

5 years ago

Build Back Better: Shades of green for renewable energy

5 years ago

Annual water survey finds low awareness of social tariffs

5 years ago

Energy Ombudsman sees complaints rise by a quarter

5 years ago

Weekend press round-up: Brearley defends net-zero approach

In the latest round-up of the weekend's papers: Ofgem chief executive Jonathan Brearley defends the regulator's approach to climate change, Eon predicts a cut to the price cap on energy bills and Scottish Power boss Keith Anderson urges the government to loosen the caps in renewable auctions to unleash a "huge wave" of investment.

5 years ago

Ofwat extends liquidity support for water retailers

Ofwat has decided to roll back most of the temporary measures that were introduced to protect the non-household market during the coronavirus lockdown when many businesses were forced to temporarily shut. However, the regulator also announced it would continue to allow water retailers to defer a portion of their wholesale charges until the end of October.

5 years ago

Tonik Energy launches smart EV charging bundle

5 years ago

Customer Centric: Zebra Power

In the latest in our Customer Centric interview series Adam John speaks to Mark Royle, co-founder and chief executive of Manchester-based Zebra Power. From ensuring a swift response to enquiries to making every effort to retain its young workforce, Royle tells Utility Week about the secrets to their success.

5 years ago

Octopus adds Engenie to EV billing network

5 years ago

Ofgem to strengthen protections for microbusinesses

Ofgem has unveiled a series of measures designed to protect millions of microbusiness customers from “unscrupulous” energy brokers, as well as enabling smoother switching. The announcement follows Ofgem’s review of the microbusiness energy market which it started last year.

5 years ago

Charities awarded £2.9m of energy redress funding

5 years ago

Centrica deal ‘undervalues North American business’

Centrica’s deal to sell Direct Energy “undervalues” the North American business, a City analyst has told Utility Week. The British Gas owner has recently revealed it has struck a deal with US-based NRG Energy to sell its North American retailer for $3.625 billion (£2.85 billion).

5 years ago

Good Energy to launch heat pump tariff

5 years ago

E refunds customers after blocking switches

E (Gas and Electricity) incorrectly blocked 361 prepayment customers who had received discretionary credit from switching to another supplier, resulting in a compliance case with Ofgem. The energy regulator has since closed the case after E took action.

5 years ago

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