Customers

Editor's Picks

Can DSOs put the customer first?

Can DSOs put the customer first?

SSEN’s advisory board chair is challenging DSOs to rethink how close they are to customers, as we round up our recent series of reports produced with the network on the future of the operator.

1 year ago

‘Why is Boris Johnson on the PSR?’

1 year ago

Smart meter installations fall to lowest level in years

1 year ago

Trust in water sector hits all-time low

1 year ago

Local energy plans must be funded to ensure a just transition

1 year ago

Latest

Shared PSR must find way to prevent fraudulent claims 

2 years ago

Water company licences updated to boost major infrastructure works

2 years ago

Public overwhelmingly supports permanent ban on acquisition only tariffs

2 years ago

Smart Energy GB wasted money by going full pelt from day one, ex-director says

2 years ago

Ofgem toughens switching standards for energy retailers

2 years ago

In Focus: Overcoming service complexity

2 years ago

Northern Powergrid partners with app provider to entice domestic flexibility

2 years ago

Weekend press round-up: Boiler tax set to be scrapped

2 years ago

One in four people don’t see the point of energy efficiency improvements

2 years ago

Water bills to rise 6% in April

2 years ago

Octopus: Shell migration is now ‘well under way’

2 years ago

Water retail customer code updated

2 years ago

Help customers take control of their finances

2 years ago

Thames admits failings during ‘highly offensive’ odour incident

2 years ago

Suppliers accused of using ‘stealth’ charges to keep bills high

2 years ago

Weekend press: Thames Water’s debt crisis deepens

2 years ago

PPM debt soars to £1bn

2 years ago

Water customers show support for nature based solutions

2 years ago

British Gas rejoins Energy Switch Guarantee

2 years ago

Customer satisfaction in utilities holds firm amid wider decline

2 years ago

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