Customers

Editor's Picks

Can DSOs put the customer first?

Can DSOs put the customer first?

SSEN’s advisory board chair is challenging DSOs to rethink how close they are to customers, as we round up our recent series of reports produced with the network on the future of the operator.

9 months ago

‘Why is Boris Johnson on the PSR?’

9 months ago

Smart meter installations fall to lowest level in years

9 months ago

Trust in water sector hits all-time low

9 months ago

Local energy plans must be funded to ensure a just transition

9 months ago

Latest

Shared PSR must find way to prevent fraudulent claims 

1 year ago

Water company licences updated to boost major infrastructure works

1 year ago

Public overwhelmingly supports permanent ban on acquisition only tariffs

1 year ago

Smart Energy GB wasted money by going full pelt from day one, ex-director says

1 year ago

Ofgem toughens switching standards for energy retailers

1 year ago

In Focus: Overcoming service complexity

1 year ago

Northern Powergrid partners with app provider to entice domestic flexibility

1 year ago

Weekend press round-up: Boiler tax set to be scrapped

1 year ago

One in four people don’t see the point of energy efficiency improvements

1 year ago

Water bills to rise 6% in April

1 year ago

Octopus: Shell migration is now ‘well under way’

1 year ago

Water retail customer code updated

1 year ago

Help customers take control of their finances

1 year ago

Thames admits failings during ‘highly offensive’ odour incident

1 year ago

Suppliers accused of using ‘stealth’ charges to keep bills high

1 year ago

Weekend press: Thames Water’s debt crisis deepens

1 year ago

PPM debt soars to £1bn

1 year ago

Water customers show support for nature based solutions

1 year ago

British Gas rejoins Energy Switch Guarantee

1 year ago

Customer satisfaction in utilities holds firm amid wider decline

1 year ago

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