Customers

Editor's Picks

Can DSOs put the customer first?

Can DSOs put the customer first?

SSEN’s advisory board chair is challenging DSOs to rethink how close they are to customers, as we round up our recent series of reports produced with the network on the future of the operator.

6 months ago

‘Why is Boris Johnson on the PSR?’

6 months ago

Smart meter installations fall to lowest level in years

6 months ago

Trust in water sector hits all-time low

6 months ago

Local energy plans must be funded to ensure a just transition

6 months ago

Latest

Shared PSR must find way to prevent fraudulent claims 

9 months ago

Water company licences updated to boost major infrastructure works

9 months ago

Public overwhelmingly supports permanent ban on acquisition only tariffs

9 months ago

Smart Energy GB wasted money by going full pelt from day one, ex-director says

9 months ago

Ofgem toughens switching standards for energy retailers

9 months ago

In Focus: Overcoming service complexity

9 months ago

Northern Powergrid partners with app provider to entice domestic flexibility

9 months ago

Weekend press round-up: Boiler tax set to be scrapped

9 months ago

One in four people don’t see the point of energy efficiency improvements

10 months ago

Water bills to rise 6% in April

10 months ago

Octopus: Shell migration is now ‘well under way’

10 months ago

Water retail customer code updated

10 months ago

Help customers take control of their finances

10 months ago

Thames admits failings during ‘highly offensive’ odour incident

10 months ago

Suppliers accused of using ‘stealth’ charges to keep bills high

10 months ago

Weekend press: Thames Water’s debt crisis deepens

10 months ago

PPM debt soars to £1bn

10 months ago

Water customers show support for nature based solutions

10 months ago

British Gas rejoins Energy Switch Guarantee

10 months ago

Customer satisfaction in utilities holds firm amid wider decline

10 months ago

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