Customers

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Can DSOs put the customer first?

Can DSOs put the customer first?

SSEN’s advisory board chair is challenging DSOs to rethink how close they are to customers, as we round up our recent series of reports produced with the network on the future of the operator.

1 year ago

‘Why is Boris Johnson on the PSR?’

1 year ago

Smart meter installations fall to lowest level in years

1 year ago

Trust in water sector hits all-time low

1 year ago

Local energy plans must be funded to ensure a just transition

1 year ago

Latest

Centrica calls for 1m heat pumps by 2025

Centrica has called for the installation of one million heat pumps over the next five years as part of the green economic recovery. It has urged the government to bring forward the full Future Homes Standard (FHS) by three years to 2021, as well as phasing into 2025 a scrappage scheme for oil boilers. The company has published a three-point plan which includes a series of measures it believes will help restart the post-Covid economy in line with its net-zero emissions commitment.

5 years ago

Half of large suppliers failed to meet annual smart meter milestones

5 years ago

MOSL plots course for transition out of lockdown

The market operator for the non-domestic water retail sector (MOSL) is to set out how suppliers should gradually remove the protections for businesses impacted by coronavirus. Its Market Performance Operating Plan also aims to tackle legacy issues around the capture and use of data.

5 years ago

Johnson’s ‘New Deal’ branded ‘a false start’

The government has announced a fresh delay to the publication of the National Infrastructure Strategy as Boris Johnson’s blueprint for a post-lockdown infrastructure investment spree was criticised by green campaigners. There was disappointment in particular at the lack of focus on energy efficiency projects. See full reaction from across the industry.

5 years ago

Government has wasted opportunities to tackle fuel poverty

Targets for upgrading the energy efficiency of fuel poor homes will be missed this year, in 2025 and 2030 because available funds have not been effectively targeted, an expert committee has concluded. Meanwhile, data has revealed that the actual number of homes struggling to pay their energy bills could be double the accepted estimate for those in fuel poverty.

5 years ago

Ofgem to strengthen protections for PPM customers

Ofgem has revealed plans to introduce increased support for prepayment meter (PPM) customers as part of a permanent licence requirement. In addition, enhanced ability to pay principles mean suppliers will be required to offer more support to all customers struggling to pay their bills.

5 years ago

Ombudsman: Sector needs to build consumer trust around heat networks

Customer trust in heat networks is as essential as the infrastructure that builds them, the chief executive of the Energy Ombudsman has said. The Ombudsman chief said that customers are being asked to deal with new products and services in very different ways than they have previously which brings a level of fear and mistrust.

5 years ago

Partnership brings optimism for shared PSR platform

A pan-utilities collaborative project to raise awareness of the Priority Services Register has united 12 companies with a single message as the sectors edge closer to a shared data platform.

5 years ago

Wessex establishes community fund

To help people in the community worst affected by the coronavirus, Wessex Water has established a foundation to distribute annual grants between local charitable organisations

5 years ago

Ofgem unveils financial responsibility principle for suppliers

5 years ago

Citizens Advice calls for stronger ability-to-pay rules

5 years ago

Customer experience: Lessons from lockdown for energy suppliers

The UK’s lockdown period for coronavirus has prompted a mass recalibration of expectations around customer experience. How have consumers felt this change in their interactions with energy suppliers? And to what extent have suppliers been able to maintain control of the experience they have delivered for customers?

5 years ago

UKWIR examines consumption in project to halve abstraction

The largest research project of its kind has been launched by the UK Water Industry Research with companies across the UK and Ireland to understand consumption as part of a larger investigation into reducing abstraction.

5 years ago

Brearley: Ofgem should lead by example on diversity

5 years ago

Energy Ombudsman announces return to normal service

5 years ago

Government rules out mandating smart meter installations

5 years ago

Lessons from Down Under for AMP7

5 years ago

Drax and DCC expand smart meter offering to larger businesses

5 years ago

iSupply to pay £1.5m over customer failings

5 years ago

Anglian: Coronavirus uncertainty heightens need to invest

Anglian Water has reported strong performance financially, operationally and environmentally for 2019/20 as it reflects on the end of AMP6 and looks ahead to AMP7.

5 years ago

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