Customers

Editor's Picks

Can DSOs put the customer first?

Can DSOs put the customer first?

SSEN’s advisory board chair is challenging DSOs to rethink how close they are to customers, as we round up our recent series of reports produced with the network on the future of the operator.

1 year ago

‘Why is Boris Johnson on the PSR?’

1 year ago

Smart meter installations fall to lowest level in years

1 year ago

Trust in water sector hits all-time low

1 year ago

Local energy plans must be funded to ensure a just transition

1 year ago

Latest

Electricity switching hit three-year low in May

5 years ago

NEA warns of ‘gathering storm’ of coronavirus debt

5 years ago

Anglian rolls out meters following successful trial

After a successful trial in Newmarket that saw consumption drop by 8 per cent, Anglian has announced a water meter rollout programme targeting up to 750 installations per day

5 years ago

Unions brand Centrica’s restructure explanation as ‘vague and unsatisfactory’  

5 years ago

Auriga puts stepping stones in place for shared PSR

Auriga Services, a subsidiary of Severn Trent Trust Fund, has revealed it will launch a nationwide portal to share information about vulnerable customers later this year. Under the system - being trialled with Thames Water - customers will only have to register their details with one company and other utilities using the portal will be able to access this data.

5 years ago

Communications for the new norm

5 years ago

CCW announces new CEO

CCW, the consumer watchdog for the water sector, has appointed Emma Clancy to replace Tony Smith as its chief executive from next month.

5 years ago

Concern over dearth of tariffs for PPM customers

5 years ago

Customer centricity in the age of the Amazon Effect

A level of customer expectation and demand that was previously confined to the retail sector is now permeating utilities. Annabel John, of Copper Consultancy, discusses how utilities companies can navigate their way through this challenge by deploying compelling communications and engaging early with their customers.

5 years ago

Challengers may have been offered ‘stay of execution’

5 years ago

Pennon eyeing UK-wide acquisitions after Viridor sale

The sale of Viridor is expected to leave Pennon with a £2.5 billion war chest and the company has said it has been tracking acquisition potentials. Analysts have suggested the company could look towards a "transformative" deal to keep it in the FTSE 100.

5 years ago

Coronavirus ‘amplifies problems with social tariffs’

A review of social tariffs in the water sector is needed to end a “postcode lottery” which will only be exacerbated by coronavirus, a water poverty charity has insisted.

5 years ago

Networks look to restart work as lockdown eases

5 years ago

Energy suppliers resume smart meter rollout

5 years ago

Good Energy wants apology from Ofgem over ‘tarnished reputation’

5 years ago

Shell launches carbon neutral tariffs

5 years ago

Over 60% say energy complaints take too long to resolve

5 years ago

Water firms see demand rise by up to a third during lockdown

The driest May for more than a century coupled with the lockdown has seen a dramatic spike in water usage, with one company reporting a 33 per cent increase on an average month and another comparing the effect to serving an extra 400,000 customers.

5 years ago

Time of use tariffs generating unprecedented interest in energy

5 years ago

Bristol Water updates social contract

5 years ago

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