Customers

Editor's Picks

Can DSOs put the customer first?

Can DSOs put the customer first?

SSEN’s advisory board chair is challenging DSOs to rethink how close they are to customers, as we round up our recent series of reports produced with the network on the future of the operator.

1 year ago

‘Why is Boris Johnson on the PSR?’

1 year ago

Smart meter installations fall to lowest level in years

1 year ago

Trust in water sector hits all-time low

1 year ago

Local energy plans must be funded to ensure a just transition

1 year ago

Latest

April switching lowest since 2016

5 years ago

EDF: Industry needs to win back customer confidence in smart meter rollout

5 years ago

Water retailers still failing to pass on support message to customers

Some water retailers are still failing to signpost businesses to the support with their water bills available to them during the lockdown, according to CCW.

5 years ago

Efficiency drive: Why consumers still ignore consumption

Utility Week talks to SaveMoneyCutCarbon chief executive Mark Sait on the back of the company’s consumer poll, which shows 85 per cent remain unaware of how much electricity they are using. Sait claims that despite their unparalleled penetration of the population, utilities companies are failing to land the efficiency message – and will continue to until the “issue of trust” is resolved. He also talks about the missed opportunities to include water consumption in strategies to cut carbon.

5 years ago

Carbon top of the agenda for Water Saving Week

5 years ago

Keeping us Connected: SES liaison teams offer community lifelines

5 years ago

Portsmouth launches reservoir consultation

5 years ago

Keeping us Connected: Southern mulls next step for vulnerable customers

5 years ago

Ofwat to CMA: Funding is adequate, efficiency is lacking

5 years ago

BEIS data shows 64% of public unaware of net zero

Two thirds of the population have not heard of the concept of “net zero”, according to new government figures. The latest BEIS Public Attitudes Tracker also shows a year-on-year drop in the number of people concerned about climate change.

5 years ago

Keeping Us Connected: Drax donates energy to care homes

5 years ago

Robin Hood Energy appoints advisors

Council-backed energy supplier Robin Hood Energy has appointed Deloitte to advise the company as part of a strategic review, Utility Week can reveal. The supplier, owned by Nottingham City Council, is the second such retailer to announce it has appointed advisors this week, with Bristol Energy bringing in Ernst and Young.

5 years ago

MOSL: ‘Persistent problems’ not being addressed fast enough

The non-domestic water sector is continuing to underperform in long-standing problem areas, market operator MOSL has concluded. Its latest market performance report highlights issues around billing, customer service and meter reads. It has also published peer comparison league tables.

5 years ago

Wales & West’s Dan Brooks: Keeping Us Connected

As part of our Keeping Us Connected series, we profile Wales & West Utilities gas engineer, Dan Brooks. He describes how interaction with the public – a core element of his role – has drastically changed as a result of coronavirus.

5 years ago

Ofgem warns of ‘bill shock’ on the horizon

5 years ago

Pure Planet: Perfect time for ‘dash to digital’

As an app-based supplier, Pure Planet is already well-versed in solving customer issues without the need for call centres. The retailer's three co-founders talk to Utility Week about how coronavirus is forcing other suppliers to follow their digital lead. They also share their thoughts on the need for flexibility from networks and how methods of expanding help to vulnerable customers are already staring the industry in the face.

5 years ago

Eon and Npower business arms to merge

Eon UK is combining its business retail arm with Npower Business Solutions as part of the merger between the two energy giants. The move will create one of the UK’s largest business energy retailers, with both brands having around 57,000 I and C customers combined.

5 years ago

Suppliers warned of enforcement action over trade sales

Ofgem has written to suppliers outlining what it expects of them when they conduct trade sales, including the way they communicate with the regulator and customers. It has warned that it will consider enforcement action if its guidance is not followed.

5 years ago

Moody’s assesses dangers for negative water sector

Global ratings agency Moody's said the combination of tough determinations for AMP7, cuts to permitted returns, volume of appeals to the CMA and uncertainty for the sector spells a negative outlook for water for the next 18 months

5 years ago

Agreement signed to protect heat networks customers

The ten members of the Heat Networks Industry Council, including EDF Energy, Eon and SSE, have pledged not to cut off customers during the coronavirus pandemic.

5 years ago

Load More