Customers

Editor's Picks

Can DSOs put the customer first?

Can DSOs put the customer first?

SSEN’s advisory board chair is challenging DSOs to rethink how close they are to customers, as we round up our recent series of reports produced with the network on the future of the operator.

1 year ago

‘Why is Boris Johnson on the PSR?’

1 year ago

Smart meter installations fall to lowest level in years

1 year ago

Trust in water sector hits all-time low

1 year ago

Local energy plans must be funded to ensure a just transition

1 year ago

Latest

Submissions invited on CMA appeals

The CMA has asked for submissions relating to the redetermination of business plans for Anglian, Bristol, Northumbrian and Yorkshire. Customers, the water sector and other stakeholders are all invited to comment.

5 years ago

Keeping Us Connected: Drax to distribute 700 laptops to local students

5 years ago

Challenger brand offers free electricity to customers

5 years ago

Utility Week launches Keeping Us Connected

5 years ago

Identifying hidden vulnerable customers

Even before the coronavirus, understanding which of their customers would come under the broad umbrella of “vulnerable” was a key challenge for utilities companies. Here data specialist Mike Fox looks at ways companies can use their own data to search out difficult-to-identify vulnerabilities.

5 years ago

Coronavirus: 13% of consumers struggle with energy bills

A survey by Citizens Advice found 4 per cent of consumers have already struggled to pay their energy bills while 9 per cent expect to fall behind. The survey also revealed that 50 per cent of pre-payment meter customers are struggling to top up, while 25 per cent say they are or expect to fall behind on energy bill payments.

5 years ago

Public remain sceptical on low-carbon heating

Utilities companies must focus on the upsides to customers of decarbonisation of heat if they are to overcome a widespread reluctance to act on the issue, an expert has told Utility Week. Energy Systems Catapult has published a survey showing that although there is consensus on the need for climate action, less than half of those polled believed gas central heating was a contributor to climate change and only 2 per cent have switched to a low-carbon alternative. Cost and convenience are seen as the biggest barriers to transition.

5 years ago

A memorandum for transformation

5 years ago

Utilities must forge symbiotic relationships with tomorrow’s prosumers

5 years ago

‘Don’t give water firms a free pass for failure’

5 years ago

Brearley hints at flexibility on RIIO2 timetable

5 years ago

Bristol to CMA: Ofwat got it wrong

5 years ago

Suppliers are ‘split’ over BEIS coronavirus assistance

5 years ago

More than 5,000 apply for NHS water rebate

5 years ago

Davenport: We shouldn’t take a penny more than necessary from government

Good Energy founder Juliet Davenport explains why she continues to view furloughing staff as a “last resort” and insists “this can't just be about saving money for shareholders”. She tells Utility Week how the company is coping with the downturn in the business retail market, which now accounts for 50 per cent of its customer base, and its focus on supporting both the physical and mental wellbeing of its staff.

5 years ago

Thames’ parent company downgraded

5 years ago

Fletcher: Public will judge water firms on coronavirus actions

Ofwat chief executive Rachel Fletcher has highlighted some of the “important choices” water companies face in responding to coronavirus and warned that “the public is watching and judging”. But, has the regulator provided enough clarity to reassure firms?

5 years ago

Suppliers ‘should be mandated to provide emergency credit’

Fuel Bank Foundation chair, Matt Cole, says the charity is seeing an increase in people who would never have otherwise needed help due to coronavirus. He is calling for government and the energy supply industry to use this opportunity to put in place a safety net for the most vulnerable customers, especially those using pre-payment meters.

5 years ago

Northumbrian to CMA: We see a different future to Ofwat

Northumbrian has urged the CMA to listen to the "crystal clear" message from its customers to let it invest in resilience and proactively combat the impacts of climate change. Chief executive Heidi Mottram talks us through the Statement of Case defending the original plan.

5 years ago

BEIS support for energy suppliers ‘could be open to abuse’

5 years ago

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