Customers

Editor's Picks

Can DSOs put the customer first?

Can DSOs put the customer first?

SSEN’s advisory board chair is challenging DSOs to rethink how close they are to customers, as we round up our recent series of reports produced with the network on the future of the operator.

1 year ago

‘Why is Boris Johnson on the PSR?’

1 year ago

Smart meter installations fall to lowest level in years

1 year ago

Trust in water sector hits all-time low

1 year ago

Local energy plans must be funded to ensure a just transition

1 year ago

Latest

Impact of coronavirus sees challenger lower tariff

Igloo Energy has announced a 30 per cent cut to its gas prices as coronavirus continues to impact global wholesale prices. However, industry observers do not expect other suppliers to follow suit.

5 years ago

British Gas furloughs 3,800 staff

5 years ago

Load patterns and lockdown: How Covid-19 is impacting electricity networks

5 years ago

Yorkshire Water tenders for £800m contract

Yorkshire is tendering for £800 million worth of contracts including an innovation fund to encourage bids that develop new technologies while minimising disruption for customers

5 years ago

Ovo unveils £50m hardship scheme

Ovo Energy has unveiled a series of measures to extend credit and temporary payment reductions to its most vulnerable customers. The supplier added it was working with other retailers and Ofgem to find a solution to longer-term financial hardship. Meanwhile Thames Water has revealed it is working with more than 170 care homes and hospitals across its region to bolster resilience plans during the coronavirus pandemic.

5 years ago

Ombudsman gives suppliers more complaint handling time

Utility Week has seen a letter from Energy Ombudsman chief executive Matthew Vickers advising energy suppliers on new complaints handling measures, which will allow them an additional month to submit evidence. Going forward the service will also prioritise the most urgent cases.

5 years ago

Eon furloughs 4,000 staff

5 years ago

Anglian to CMA: Listen to our customers and let us invest now

The four water companies appealing to the CMA have submitted their grounds for requesting a redetermination. As part of a short series Utility Week will explore each of their Statements of Case and the reasons for not accepting Ofwat’s final determinations. In this piece, we examine the arguments from Anglian.

5 years ago

Vickers: ‘Challenging’ for government to offer support direct to suppliers

Matthew Vickers, chief executive of the Energy Ombudsman, has said any government intervention in the energy supply market would be better directed at consumers rather than the retailers themselves. However, another industry expert took a differing view while stressing that suppliers would simply have to accept a dip in revenue from business customers.

5 years ago

Surging vulnerability puts utilities under pressure

The maelstrom created by the coronavirus pandemic poses existential questions for utilities around the concept of consumer vulnerability. Jane Gray discusses the emerging concerns of sector leaders about the ability to support vulnerable customers, and the impact on frontline staff.

5 years ago

Citizens Advice sees huge spike in searches for PPM help

5 years ago

Centrica to cut 2020 expenditure by £400m

5 years ago

UU injects £3.5m into community fund

5 years ago

Energy suppliers responsible for thousands of nuisance calls

A freedom of information request has revealed the extent of nuisance communications by energy suppliers. Communications company Quadient warned that with more consumers will now be trapped at home due to the coronavirus pandemic, there is a huge obligation for companies to act responsibly.

5 years ago

SVT pledges £1m for coronavirus community fund

Severn Trent will donate £1 million to assist communities in its region affected by the impact of coronavirus. Meanwhile the company said it has sufficient resilience to ride the wave of the pandemic

5 years ago

Suppliers to lobby BEIS over fears of ‘debt contagion’

5 years ago

MOSL and Ofwat change codes to protect retail market

5 years ago

Pennon eyes growth for South West after Viridor sale

South West Water's parent company Pennon said it will pursue growth in the water and wastewater sector after completing the sale of its waste management business Viridor. The company will expand its service area to include the Isles of Scilly from 1 April

5 years ago

CCW: ‘C-Mex overlooks complaints’

5 years ago

#AskUsAnything webinar: Vulnerability in the time of coronavirus

In the latest in our series of webinars covering the impact of coronavirus on the utilities sector we focussed on customers and issues of vulnerability - with Matthew Vickers, CEO of the Energy Ombudsman, Andy White, Senior Policy Manager at CCW and Matt Cole, chair of the Fuel Bank Foundation.

Date: 03/04/2020 11:45 am

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