Customers

Editor's Picks

Can DSOs put the customer first?

Can DSOs put the customer first?

SSEN’s advisory board chair is challenging DSOs to rethink how close they are to customers, as we round up our recent series of reports produced with the network on the future of the operator.

1 year ago

‘Why is Boris Johnson on the PSR?’

1 year ago

Smart meter installations fall to lowest level in years

1 year ago

Trust in water sector hits all-time low

1 year ago

Local energy plans must be funded to ensure a just transition

1 year ago

Latest

Send a clearer online message

Julien Rio sets out five tips to ensure consistent messaging across the latest digital channels.

5 years ago

Utilities staff challenged despite key worker status

5 years ago

Ofgem in talks with industry over ‘deprioritising’

5 years ago

Utility Week Investor Summit: Money well spent?

5 years ago

Electricity switches in 2020 pass one million milestone

The latest figures from Energy UK represent a 20 per cent increase on 2019, a record year for electricity switching. The majority of switches in February were from larger players to smaller and mid-tier suppliers.

5 years ago

No clear message from government over smart meter rollout

5 years ago

UU: Uncertainty will slow the recovery of Water Plus

5 years ago

No set policy for water bill breaks as doorstep collections halt

5 years ago

Eon deal to adopt Kraken marks significant step for sector

Eon's adoption of the Kraken platform will see millions of customers migrated onto the system. One industry insider believes this could be a signal to other large players to enter the market.

5 years ago

Octopus Energy acquires hazmat suits for meter engineers

5 years ago

Homeworking ‘could add £52m a week onto energy bills’

People working at home due to coronavirus are expected to increase their bills by £16 a month, according to research by Uswitch. In analysis produced before Boris Johnson ordered a lockdown of the country, the switching service estimated that with 16.8 million people working from home there will be an additional 25 per cent more electricity and 17 per cent more gas use per day.

5 years ago

Think local to support customers to reduce water use

As part of our Mind the Tap series, consultant Edward Mallam gives his view on why "blanket communications" have so far failed to land the water efficiency message with the public. He argues that water companies must adopt a much more localised approach and involve customers and stakeholders in the conversation.

5 years ago

Preparing for tomorrow’s challenges

5 years ago

Coping with coronavirus: How networks are reacting

5 years ago

Npower losses balloon as customers continue to depart

Npower has reported a sharp decline in earnings during 2019 after customers continued to leave the supplier in droves. Meanwhile, Eon has announced plans to create a new energy company called Eonnext that will combine the residential and SME customers of both companies.

5 years ago

Gnergy customers move to Bulb

Ofgem has selected Bulb to absorb 9,000 domestic customers and a small number of non-domestic customers held by the Hampshire-based company, which ceased trading last week.

5 years ago

Ofwat tells CMA firms can’t ask customers to pay for ‘previous shortcomings’

5 years ago

Government agrees emergency measures with energy retailers

5 years ago

Cadent ‘throwing the kitchen sink’ at performance problems

5 years ago

Gnergy ceases trading

Challenger energy supplier Gnergy has become the first supplier of 2020 to exit the market. Around 9,000 customers will now enter the supplier of last resort process.

5 years ago

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