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Energy consumers will be automatically compensated up to £120 if they are mistakenly switched to another supplier and not promptly returned, under new Ofgem rules.
6 years ago
Energy switching misconceptions such as renters being told they are not allowed to choose their energy supplier have been branded “discouraging” by Energy UK.
Speculation has been mounting about the future of SSE’s retail arm since the proposed merger with Npower collapsed last year and now the company is reported to have approached Talk Talk about a deal.
It’s one of the most divisive policies among suppliers but what do their customers think of the energy price cap? Suzanne Heneghan reports on the findings of an exclusive Utility Week survey
Data is such a buzzword in current business parlance that it is worth taking a
Challenger supplier Igloo Energy has announced it is dropping its prices for the second time this year as wholesale gas prices “remain low”.
Challenger supplier Solarplicity has insisted its accounts are ready to be issued to Companies House, despite them being overdue by almost four months.
The supermarket chain had a white label agreement with British Gas since 2011 before it transferred all its customers to British Gas on 14 April.
From eco warriors Extinction Rebellion paralysing London transport to highlight climate change, to Sir David Attenborough's TV plea on behalf of the planet, saving the world has become a mainstream message - and utilities are centre stage.
Writing exclusively for Utility Week Lawrence Slade, chief executive of Energy UK, talks about the need for change following the publication of the trade body's Future of Energy report.
Energy UK has outlined proposals it believe will jumpstart the transformation of the energy sector in its Future of Energy report published today (23 April).
To say that the energy industry is undergoing change is an understatement, but despite what
Switching has leapfrogged customer service as the second most frequent complaint about energy suppliers to
More than 600,000 customers switched their electricity supplier over the course of March, according to the latest figures from Energy UK.
The mystery buyer of Labrador has now been revealed. Last week Jane Lucy, founder of Labrador, told Utility Week that the business would have gone under had it not been acquired.
A government report has revealed large discrepancies between theoretical levels of energy being used in British households and actual consumption rates.
